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Work History

Aug 2013Present

Center Manager

Lincare, Inc.

Keeping customer service top priority, my proven dedication to lead sales and operations teams helped transform our center from historically under-performing to be the second top leading center in new growth for our district, often in the top 50 for growth in the company nationwide. 

Feb 2012Aug 2013

Customer Service Representative

Lincare, Inc.

Multi-tasking intake and data entry, phone calls, and faxes for respiratory and other durable medical equipment orders.  Verifying insurance benefits, determining qualifying testing and obtaining documentation for billing.  Work closely with referrals from hospitals and physician offices as well as our sales and service teams to assist patients in a timely manner.  

Nov 2000Aug 2012

Night Manager

Poor Paul's Pourhouse

Poor Paul's Pourhouse is the oldest locally owned bar located on Tallahassee's classic Tennessee Strip. This tucked away basement bar has been a favorite watering hole for locals and visitors since 1976.  Customer service, bookkeeping, and regularly brainstorming with the General Manager and business owner to create new ideas to improve business were my main responsibilities.  Hiring, training and scheduling a group of 8 to 11 employees, minor repairs and overall problem solving was a large part of my job for several years, until I returned to school in 2008. 

Jan 2010Jun 2010

Dessert Preparation - Externship for Baking and Pastry Degree

Kool Beanz Cafe

I assisted the pastry chef in making a wide variety of desserts while earning the last credits for externship in baking and pastry at Keiser University.  I graduated with honors and immediately began my 17-month stint as a stay-at-home mother.

Oct 1996Sep 2000

Bar Manager

Hobbit Hoagies

Duties included general drink and food service.  Money handling, ordering and stocking were my routine responsibilities.  Making a schedule and training employees were also part of my assigned tasks.

Jan 1997Sep 2000

Dessert Preparation/Server

The Crescent Restaurant

Service and occasionally preparation of food and beverage.  This restaurant brought a much needed lively atmosphere to the sleepy fishing village of Ochlocknee Bay, FL.   

Sep 1992Jan 1998

Pharmacy Technician II

Eckerd Drugs

Intake, data entry, labeling, counting and compounding medications for review by the pharmacist.  Ordering and returning stock, phoning insurance companies and doctor offices, filing and straightening retail items were daily duties.  I once traveled with the company to Virginia for two weeks to train employees at a CVS store that was merged with Eckerd Drugs.

May 1991Aug 1992

Assistant Dining Room Manager

Lakehouse East

I assisted customers and servers in the front of the house and expedited food in the kitchen when necessary.

Aug 1987May 1991

Server/Dining Room/Kitchen Prep 

Plymouth Harbor

I started working at Plymouth Harbor, one of the most desirable retirement communities in Sarasota, Florida, a week before my 14th birthday, working until my senior year in high school.  I catered to resident requests in the dining room and private parties, sometimes assisted the Pastry Chef in preparing the dessert bar, and most weekends helped the kitchen prep, cook and serve breakfast.  This job laid the foundation to my strong work ethic and I consider myself fortunate to have had such a rewarding experience with the elderly.

Education

Sep 2008Apr 2010

Associate's Degree

Keiser University - Tallahassee, Florida Campus

Studied the art of Baking and Pastry under supervision of one of the few Master Bakers in the world, Chef Mark Cross.  Graduated with honors, 3.61GPA.

Aug 1997May 2000

Undergraduate Classes

Florida State University
Worked toward Bachelor's degree in Dietetics part-time while working full-time.
Sep 1992May 1996

Associate's Degree

Tallahassee Community College - Tallahassee, FL

Attended part-time while working full-time. 

Aug 1987Jun 1991

High School Diploma

Sarasota High School

Student Council 2 years.  Student Council Treasurer, senior year.

Portfolio

References

Ryan Phillips - District Manager, Lincare, Inc.

Current direct upper management.
*** Contact Info Provided Upon Request ***

Stephanie Shiver - Claims adjuster/Real Estate Agent

Former Co-worker and close personal friend.
*** Contact Info Provided Upon Request ***

Luann Elferdink - General Manager, Poor Paul's Pourhouse (retired)

Former upper management at Poor Paul's Pourhouse.
*** Contact Info Provided Upon Request ***

Jim McKinnell - Head Pharmacist, CVS (formerly Eckerd Drugs)

Head Pharmacist while I was a Pharmacy Technician.
*** Contact Info Provided Upon Request ***

Interests/Hobbies

My Family
All Things Food
Making
Baking
Mountain Biking
Rugby