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Wendy Nolwazi Ngcobo

Communication specialist/ Content manager/ Mobile Health Consultant

Summary

A self motivated, hard working, articulate individual. I aim for and achieve  high standards and  constantly seek to enhance  my existing skills. A self motivated, hard working, articulate individual. I aim for and achieve  high standards and  constantly seek to enhance  my existing skills. Proficiency in Microsoft office programs.  Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Work History

2016 AugustPresent

Content Manager

Wits Reproductive Health and HIV Institute (RHI) \ Department of Health

Implement the online community moderation strategy, using a range of communication tools

Review and moderate user-generated content and user profiles

Moderate communities located in social networking sites including Facebook,

Twitter, and other similar social media outposts

Daily moderation of user’s comments as per moderation guidelines,

Coordinate responses with technical experts as needed, following up to ensure that all questions are responded to within 48 hours

Ensure moderation coverage

Moderation of Live Chats with experts

Produce reports on relevant moderation statistics, issues and outcomes

Monitor effective benchmarks for measuring moderation and UGC volume,

Regularly feedback insights gained from community moderation into the Community Team

July Present

Volunteer Communications and Outreach Specialist

Fem South Africa 

Contributed to brand development by communicating with stakeholders, writing blog posts, and creating social media content

SMS Flow:  Translate existing SMS messages, which are in English, into several different local languages.

Flyers

Website

Feedback Campaign: Responsible for the campaign flow, data analysis and any follow up arising

April  2016July 2016

Digital media manager

African Hotels and Adventures

Developed and maintained   website electronic newsletters, social media campaigns
Created stylish content for multiple social channels
Provided feedback on insights gained from social media monitoring (Facebook Insights, etc.)
Used alerts, search and other tools to monitor for mentions
Conducted research including target audience identification, competitive analysis, qualitative web site profiling, search engine keyword analysis, and secondary research aggregation
Managed campaign billing coordination
Aggregated online marketing, email, search engine marketing and mobile phone marketing research into presentation-friendly formats
Created project plans and schedules
Prepared reports on campaign optimization information
Experience leading and managing SEO, marketing database, email, social
Creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
Solid knowledge of website analytics tools (e.g., Google Analytics)
Experience in setting up and optimising Google Ad words campaigns
Working knowledge of Adobe Photoshop 
Strong analytical skills and data-driven thinking.
MS Outlook, Word and Excel (Advanced)
Excellent Communication Skills
Ability to work under immense pressure
Understanding of Search engine optimisation implementation and PPC campaigns
Excellent Writing skills

Feb 2014March - 2016 

Web content writer/ Web journalist and Social Media expert 

All4women. co.za

 Writing articles for the website and SEO implementation

Solid knowledge of website analytics tools (e.g., Google Analytics)

 Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate

 Analyze web analytics data to gauge content performance

 Navigates inside both the Google Adwords & Analytics platforms

 Manage subscriptions, syndication, and email newsletters - HTML codes

 Responsible for daily posts to social media outlets: Twitter ,Facebook and Pinterest

 Conduct research to obtain factual information and authentic detail

 Work with editors and clients to shape the material so it can be published

 MS Outlook, Word and Excel (Advanced)

 Excellent Communication Skills

 Ability to work under immense pressure

Jun 2012Dec 2012

Communication Intern

UNAIDS Regional Support Team for Eastern and Southern Africa (UNAIDS)

Planning and implementing communication activities and special events

Writing, editing and proofreading relevant website stories

Collecting and uploading relevant information events, publication, research, press releases, upcoming events and conference details

Working closely with UNAIDS RST-ESA units and eastern and southern Africa offices to gather strategic and up to date information

Exploring new and emerging technologies and social networks to increase website visibility and access

Developing a comprehensive distribution list for electronic and print materials (i.e. regional reports, RST publications) and follow up on the appropriate dissemination of the materials

Reviewing documents and summarising outcomes of discussions to ensure effective reporting.

Jun 2015Jul 2015

Coordinator

Center for Creative Art

Provided support to senior administrator and cinema manager concerning the screening of movies
Provides both administrative supervision and support to venue attendants

Acts as a liaison between cinema manager and senior administrator

Facilitates the Q and A between audience and film maker/director

Introduce movies as well as film maker/director
 Assists in monitoring movies start on time
Receives inquiries from people attending the film festival
Performs other duties as assigned by the Program Director

Aug 2012Nov 2012

Communication Intern

Sans Frontières/Doctors Without Borders

Inputting and updating media contacts and lists on the online media database (Augure)

Regular media monitoring of print, online and broadcast outlets via our online content database (Newsclip), newspaper subscriptions and online media alerts

Compilation of weekly reports

Assisting the Comms Officer with compilation of monthly media reports

Updating the MSF SA website‘ MSF in the Media' page with MSF media mentions Monitoring SA media for specific issues when requested

 Updating the office information board with MSF-related content

Providing administrative support for Comms Unit interactions with MSF SA expats

Providing support on specific media and communication-related initiatives when required 

Education

Feb 2017 Dec 2018

BA Honours Publishing

University of Witwatersrand

Editing

Marketing

Research

Feb 2016Dec 2017

 Introduction to Web design 

Boston City and Business College

Adobe Photoshop
Dreamweaver
Database
Presentation graphic(Power point)

Feb 2013Nov 2013

Bachelor of Technology

Durban University of Technology

Editorial Management

Special Reporting

Research Project

Jan 2010Dec 2012

National Diploma

Durban University of Technology


Achievements

Climate Reality Leader - March 2014

Recipient of the Power Reporting Conference Bursary 2010/2012

 2011 Future Journalist Program (FJP) Recipient, a Highway Africa Initiative at Rhodes University

Attended the Grahamstown National Arts Festival

 Participated in the (FAIR) Forum for African Investigative Reporters (Power Reporting) 2010 

Attended the Fair Awards

IT skills

  • Microsoft Word
  • Mcrosoft Excel
  • Microsoft Access
  • PowerPoint
  • Internet and Email
  • Google Analytics
  • Google Adwords
  • HTML codes
  • Social Media Analytics Tools
  • Buffer
  • Facebook Analytics 
  • Facebook Insight
  • Social brakers 

Conference Attended

International AIDS Conference 2016

Climate Reality Leader - March 2014

SA AIDS Confrerence 2012

Right to Know (R2K) Summit (March 2012)

Cop 17 UNFCCC (November 2011)

Highway Africa Conference (September 2011)

Durban International Film Festival (July 2011 ,2012,2013,2014,2015)

Investigative Reporting Conference (Power Reporting) 2010 & 2012

Certificates

Future Journalism Certificate - Rhodes University  - 2011

Portfolio

1. Produced and edited Lerato on Pause” on YouTube

2. We have to live with that smell

http://www.iol.co.za/news/south-africa/we-have-to-live-with-that-smell- 1.674041
3. Women of the revolution http://mindmapsa.com/2011/09/05/arab-women-vow-never-to-bemarginalised/


4. Artists-showcasing-their-art http://zajournalist.blogspot.com/2011/07/artists-showcasing-their-art-at.html


5. Highway Africa http://zajournalist.blogspot.com/search?q=wendy+ngcobo


6. UNAIDS Global Website http://www.unaids.org/en/resources/presscentre/featurestories/2012/october/20121019ppkehpca


7. UNAIDS Global Website http://www.unaids.org/en/resources/presscentre/featurestories/2012/august/20120813namibiagrant