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Solutions and troubleshooting expert; my greatest enjoyment and strength comes from finding solutions that save time/money and resolving issues.  The more complex the issue, the greater the enjoyment I find.

Work experience

2007Nov 2015

It Analyst


⦁ Single tech support of 600 seat call center serving 15 lines of business for 8 different clients, including but not limited to AT&T, United HealthCare and Colonial Penn.
⦁ Regional Lead responsibilities included new technician training, mentoring and ongoing support for 3 technicians located in Arizona and New Mexico.
⦁ General responsibilities included day to day break/fix, new project testing and deployment, technology refresh of entire site, SCCM, Active Directory and Symantec AV administration, local VLAN configuration and 24/7 outage response and trouble shooting.
⦁ Heavily involved with new site build and relocation within Wichita. Oversaw build out of new site technology infrastructure. During build out, I identified several design issues and worked to resolve where possible. Additionally, was solely responsible for transporting technology for 400+ seats from old location to new, setup and configuration of new site technology, rack mounting 24 switches, 3 servers and other server room devices. The entire build, setup and relocation was done in a 3 month period with 2 weeks for setup and relocation while still supporting the old site. This major project was completed on-time despite several set backs and delays.


Lead Technician III

Protection One

- Recommended, tested, depolyed and administered, an e-fax solution(FaxPress) saving the company approx. $170,000 per year in labor and consumable costs.

- Reduced labor/licensing costs associated with machine imaging and software distribution by implementing and administering System Management Server(SMS /SCCM).

- Lead technician on project to deploy 500 Tablet PC's. Project responsibilities included: Hardware recommendation, image development, system security, software testing, user training and on-going level III support.

- Administration of the following systems in a Windows 2000/2003 environment: SMS, ESD, FaxPress, WSUS, Track-IT, Automated Password Reset Utility, ISA 2004, FaxPress

- Enterprise patch management via Windows Server Update Services (WSUS) and SMS. Completing 30,000 patch installations in a 2 month period. Software license tracking for the Enterprise..