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Work experience

Jun 2008Present

Asia, Middle East & Africa Product Manager

Lenovo Malaysia

Manage Desktop product portfolio from planning to end of life to achieve sustainable sales, revenue, profitability, & market share goals for Workstation, Server and Desktop businesses. Drive desktop business in Asia, Middle East & Africa.Key Projects & Accomplishment-Manage pipelines with Sales team on server deals in Asia Pacific worth USD500K in Q4 2008 alone.-Successfully increase supply forecast accuracy for ThinkServer and ThinkStation line from 84% to 92% in Q1 2009.-Successfully reduce workstation liability by $480K for Japan and Australia/New Zealand in Q2 2009.-Cleared 85% of excess server liability in Q2 2009 in Australia/New Zealand by signing a sole distributor-Overachieved target volume by 11%, BMC Gross Profit by 3% and PTI by 6.5% in Q4 2009 for Workstation business.-Overachieved target volume by 50% and Revenue by 40% in Q1 2010 for Desktop and Workstation business in Asia.-Overachieved target volume by 31% and Revenue by 45% in Q2 2010 for Desktop business in Asia.-Overachieved target volume by 14% and Revenue by 29% in Q2 2010 for Desktop business in Middle East & Africa.

Aug 2007Jun 2008

Pre-Sales Technical Manager


Setup and manage a brand new team of Lenovo Pre-Sales Technical Specialists who are responsible for fielding & resolving calls from Lenovo Sales force regarding Lenovo & competitor's product specifications & comparisons, features, benefits, and other product-related queries, primarily for Notebook & Desktop PCs and related peripherals.

Key Projects & Accomplishment-Successfully setup a brand new team from the ground up within the expected 2 months, including arranging for trainings, setting up the Key Performance Indicators and Scope of Work.-Under my leadership, we won the Asia Pacific Q3 Aspiration Award 6 months after starting our operations for the best performing team in Asia Pacific-In our first quarter, we supported more than 900 queries from regional sales team, assisted in over 75 tenders/bids with revenue over USD1.5M and hit 80% of our SLA within 24 hours.

Jun 2004Aug 2007

Enterprise Senior Tech Support Team Lead

Dell Asia Pacific

Supervise Server & Workstation Technical Support team and manage the support queue at all times, ensuring daily operation meets a predefined SLA, performance matrix requirements and quality guideline such as dispatches schedule, call quality and resolution rate.

Key Accomplishment-Spearheaded team’s growth from a newly-formed and small support team of 3 to a highly functional, streamlined, and high performance of 7 that have expanded their roles to Server-side support.-Received the Caring Manager Award for achieving high marks in Tell Dell Q2 & Q4 2005 Survey. Received Trust level of 89% and Overall Score of 87%. Tell Dell is a half-yearly employee survey for feedbacks on my management performance.-Lead my team to be in the Engaged Champion Quadrant for Q2’06 Tell Dell survey with a 95% Manager Score and 91% Culture Score.-Achieved team Service Level Agreement, Abandoned Rate and Resolved Rate goals for Q2-Q4-My team achieved the Best of Breed Award in terms of Repeat Dispatch Rate in the whole of Asia Pacific in the first half of 2006. This helps Dell to save cost by USD$100K for Q1-Q2.-Earned Dell Certified System Engineer (DCSE) and Master DCSE certification

Mar 1998Jun 2004

Malaysia IT Project Lead

Intel Technology Malaysia

Team Lead for a 12-person 24x7 IT/Data Centre team under operation support and leading them during crisis to support IT infrastructure. Further scope of responsibilities includes Vendor Management, Change Management Board Chairman, Level 0 Regional SubJAT (Joint-Action-Team) Chairman and site IT Shutdown Coordinator.

Key Projects & Accomplishment-Received IT Site Recognition Award for coordinating mission-critical security projects within deadlines and budget. All these Intel worldwide projects protected Intel mfg plant from further downtime by viruses and security loopholes.-Received Division Recognition Award in recognition of my excellent execution of Managed Downtime Process and Factory impact that enabled the successful implementation of 276 automation Changes across the Asia Pacific factories with 100% success rate.-Received a Global IT Award as part of the Delta End-Of-Life program for my involvement in developing IT eRoom as the new Release Management tool for Intel worldwide factory sites.-Received Malaysia Site Special Recognition as Site Operation champion for Station Controller PC Recovery process which successfully reduces Station Controller PC Crisis by 75% while average weekly crisis indicators for Station Controller PC Crisis reduced by 43%.-Received Greater Asia Regional IT Recognition as an extended developer for eIDP, an online tool for IDP that is inline with our cost-saving effort and promote IDP as an important employee development tool.


Dec 2000Dec 2001

Bachelor of Science

University of Portsmouth
Feb 1996Feb 1997

Advanced Diploma in IT

Informatics Institute Penang
Feb 1995Feb 1996

Diploma in IT

Informatics Institute Penang


Supply & Demand
Change Management
I was the Change Management Board chairman back in Intel, overseeing all change request for the factory IT infrastructure.
IT Operation & Process Management
Execute many business improvement process across regional factory sites in Intel
Datacenter Operation
Team Lead for the 24x7 Ops / Datacenter operation team in Intel
Project Management
Manage regional IT projects back in Intel
Technical Support/Call Centre
Experience in technical support and call centre operation for internal and external customers.
Product Marketing
Server, workstation and desktop product marketing for Emerging Markets


Highly experience PC industry veteran with regional exposure in a wide variety of functions spanning more than 11 years of managerial and technical experience. Possess expertise in end-to-end COE business from back-end supply & demand to product marketing till front-end pre-Sales/services. Well versed in call centre and project management.

Versatile, resourceful and result-oriented professional who has been personally involved and spearheaded the startup/setup of teams. Notable achievements in this line include the setup of the Lenovo Sell Pre-Sales support team from scratch. Demonstrated ability to manage, motivate and build cohesive teams that achieved results and received numerous awards during employment with Lenovo, Dell and Intel.

A leader and a team player yet able to perform as an individual with minimum supervision. Adaptable and resilient, thriving on challenges. A strong work ethic combined with a commitment to excellence in all tasks undertaken


Computer games, swimming, paintball


Seeking a managerial position within a dynamic organization where a strong track record of good people management and wide range of versatile skills are needed.



Dell Certified System Engineer


Master Dell Certified System Engineer