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Summary

I'm an IT business doctor.  I heal IT organizations, transforming them from reactive firefighters into proactive teams that solve business problems, ensure customer success, and enable growth.

Critical Success Factors

Inspiring Passion  | Driving Excellence | Creating Accountability | Enabling Teamwork

Pivotal Strengths

IT Strategy & Execution In High-Growth Businesses | IT & Business Transformations | Demand Management | Continuous Improvement | Customer Success | Program Management | Talent Development | Governance & Risk Management | Merger & Acquisition (M&A) Integration

Work experience

Apr 2015Present

Chief Information Officer (CIO)

Unite Here Health

UNITE HERE HEALTH is a $1B labor management trust fund whose mission is to provide high-quality, affordable health care to our participants at better value and service than available in the market. We believe our success depends on innovation and engaging our participants.

Jul 2010Apr 2015

Director - Service Strategy & Delivery

Acxiom IT (Now Ensono Corporation)

Acxiom IT (now Ensono) was a global IT infrastructure services company providing IT Hosting, Cloud, and Advisory services for leading enterprises. We help clients deliver better, faster, more cost-effective results.

I oversee customer success and relationship management efforts for a Fortune 250, multi-channel communications provider. My teams drive IT solution strategy, design, pricing and execution for over $50M in annual IT infrastructure services.

In this leadership role, my teams:

  • Own the success of all customer solution delivery
  • Drive solution strategy to enable growth and mitigate risk
  • Ensure client value and satisfaction while maintaining service profitability
  • Direct service innovation and business process improvement efforts
  • Enable consolidation of client business acquisitions
  • Oversee demand and program management services
  • Manage customer governance and business continuity initiatives
  • Enable team collaboration and productivity

IMPACT Award Winner (Customer Service Excellence)

Jul 2008Present

Board of Directors

Illinois Technology Foundation

The ITF is a grassroots non-profit organization of over 300 volunteers focused on developing the best IT talent in IL by bringing real world career experiences to the classroom

Co Chair - Fifty For the Future - Annual Award Event Honoring Illinois" Most Promising Technology Students 

Jan 2009Jul 2010

Principal | IT Executive Advisor & Author

WFB IT Leadership Advisors
  • Created IT service strategies to improve customer service delivery while reducing costs.
  • Drove product strategy enabling successful launch of innovative mobile phone application.
  • Co-author of innovative technology management guidebook - "Driving IT Operational Excellence"
Jan 1998Jan 2009

Global Director of Technology

Sidley Austin

Sidley Austin is a $1.4B legal adviser for global businesses.

Led global, hands-on transformation of IT infrastructure solution strategic planning, architecture, delivery and operations to meet global business needs. Reported to Global CIO.

  • Directed initiatives enabling multi-year revenue growth ($650M to $1.4B) and global expansion.  
  • Developed culture of Operational Excellence enabling Client Success. 
  • Transformed IT into proactive business enablers.  
  • Integrated 11 acquisitions on 4 continents, included then largest industry merger in US history.
  • Created key IT governance and risk management programs. 
  • Directed construction and migration of new global data center. Received COO Commendation.
Jan 1995Jan 1998

National Consultant | CIO Advisory Services | Interim CIO

Donnelley Enterprise Solutions Inc

DESI was an $110M global information management services company delivering software and infrastructure solutions to financial and professional services firms.

  • Led global IT transformation as interim CIO for $650M client.  2 year engagement. Changes enabled client to meet strategic business growth and service delivery needs.
  • Directed IT-business alignment evaluations and strategic planning for multinational organizations
  • Pioneered creation of IT outsourcing unit.  Drove 85% ($1.8M) of group's first year revenues.   
Jan 1993Jan 1995

Senior Consultant | Solutions Strategy & Integration

LANSystems

$40M national IT systems integration firm delivering software and infrastructure solutions to Fortune 500 and professional services firms. Purchased by Donnelley Enterprise Solutions Inc (DESI) in 1995

  • Led start-up Chicago office service engagements driving customer success
  • Enabled firm development into a leading regional IT solutions provider.
  • Co-founded national CIO Advisory group
Jan 1990Jan 1993

Director, Customer Services | Solution Integration & Delivery

Evernet Systems

$45M national IT systems integrator. Led team responsible for customer success including solutions consulting, design, pricing and delivery.

Author - "Driving IT Operational Excellence"

Author Sneak Peek - Wrote "Driving IT Operational Excellence" for innovative IT management book series examining the steps to achieve excellence in IT business operations for legal services firms. Book Overview at Amazon.com

Updates

Volunteer Causes

Board of Directors, Chair - Technology Career Network

Illinois Technology Foundation  July 2009 – Present

The ITF is a grassroots non-profit organization of 300+ volunteers focused on developing the best IT talent in IL by bringing real world career experiences to the classroom

Chair - Technology Career Network:  My team brings IT leaders into university settings to deliver practical insights enabling students to stand apart from the competition, land a meaningful job, and achieve career success.

Programs Committee - Chicago Chapter

Society for Information Management  2011 - Present

Education

Jan 1987Jan 1991

Master Of Science

DePaul University

Master Of Science - Telecommunications