Acxiom IT (now Ensono) was a global IT infrastructure services company providing IT Hosting, Cloud, and Advisory services for leading enterprises. We help clients deliver better, faster, more cost-effective results.
I oversee customer success and relationship management efforts for a Fortune 250, multi-channel communications provider. My teams drive IT solution strategy, design, pricing and execution for over $50M in annual IT infrastructure services.
In this leadership role, my teams:
- Own the success of all customer solution delivery
- Drive solution strategy to enable growth and mitigate risk
- Ensure client value and satisfaction while maintaining service profitability
- Direct service innovation and business process improvement efforts
- Enable consolidation of client business acquisitions
- Oversee demand and program management services
- Manage customer governance and business continuity initiatives
- Enable team collaboration and productivity
IMPACT Award Winner (Customer Service Excellence)