Wayne Bock

Wayne Bock

Work History

Work History
Aug 2006 - Present

VP, Strategic Sourcing

United Healthgroup

Responsible for development of an enterprise-wide IT labor sourcing operation for all business segments of this $75B healthcare insurance and services organization.Encompassing all aspects of $420MM IT labor spend, this effort is intended to drive lower unit cost, maintain speed and quality, and reach defined labor mix goals.

  • Created three-year enterprise IT labor strategy and obtained enterprise buy-in
  • Created enterprise data gathering and analysis of labor environment and changed related systems to imbed new practices and thinking into organizational planning processes
  • Created and implemented a Mix Management program to ensure appropriate tactical planning and execution to reach labor mix targets
  • Worked closely with all operational, human capital, and financial executives to gain acceptance and active support
  • Revised and streamlined supply chain
  • Discovered and managed demand for, and transition of work to, the UHG location in India and our key global suppliers to shift work offshore
  • Created and implemented new and comprehensive standards for governance, contracts, and compliance
  • In-sourced supplier management, selected new software, and completed systems vision for next three years
  • Resulted in over $50MM per year in labor cost reduction and new systems to ensure long-term preservation and enhancement of gains through new systems.
Dec 2002 - Nov 2005

Executive Vice President

Silvertrain, Inc.

SilverTrain is technology consulting services company with offices in four cities.As the number two executive in the company my responsibilities were hands-on and included every aspect of sales and operations.

  • Assisted CEO in development of company sales strategy, supporting messaging, and field execution
  • Conducted major opportunity pursuits, sales program development, operational design and delivery, and corporate marketing efforts.
  • Started and managed Strategic Accounts program, adding Dell, Inc. as the first and fastest growing strategic client, planning and delivering IT services to their clients nationwide.
  • Developed technology consulting and outsourcing offerings based on client feedback and economic return.
  • Modified and communicated product strategy to the field and led the design of productized offerings.
  • Led the pursuit and design of major wins for the company
  • Performed Managing Director duties to turn-around the Chicago and Milwaukee offices when necessary
  • Started and managed nationally focused Practices
Jul 2000 - Nov 2002

CEO, President

Itiliti, Inc.

Became CEO of this human capital management (HCM) software company in the sixth month of operations. Created a recurring, subscription-based revenue model and added a new channel-partner sales strategy to enable success.

  • Re-structured management to improve focus and improve odds of success.
  • Re-focused the sales strategy to emphasize channel partners as the primary source of revenue.
  • Took the lead in pursuing or establishing successful relationships with largest channel partners in the US, England, and the EU, including Kelly Services, CSG, Vedior, Randstad, and Adecco.
  • Implemented operational changes to marketing, sales, product function, implementation, and support to re-position our software to effectively integrate with partner products and services and create revenue.
  • Created integrated sales and marketing messaging, instituted PR efforts, created focus groups for our direct and channel-partner clients.
  • Developed new pricing models, improved financial planning, reporting, and results, and developed a cohesive market-based strategy.
  • Developed Itiliti from an unknown entity to be a leader in the HCM software market, winning Product-of-the-Year status from HR Magazine for 2002.
  • Initiated and led a $6MM, Series A financing round in May of 2002 and sold Itiliti to Peopleclick, Inc. in August of 2002 for $15MM.
Aug 1992 - Jul 2000

VP, GM Consulting Services Group

Alternative Resources Corporation

ARC was an IT services and outsourcing company.  As the founder and GM of the consulting and outsourcing group I added significantly to the market value of the once private firm.  Built high margin revenues to +$125MM by building a great team, and applying leadership and operational acumen in support of a successful strategy.

  • P&L responsibility for the Solutions Group from inception to maturity.As the leader of this organization, provided all strategic guidance, and executive management.
  • Sold and delivered high-quality IT consulting and outsourcing services, including the entire HP Field Services organization which was outsourced to ARC causing revenues from HP to increase from zero to over $40MM per year.
  • Provided consulting, development, deployment, and continuing operational support of IT environments for many large and large mid-market corporate clients.All growth was organic with the exception noted below.
  • Acquired and integrated the consulting group ($10MM) of CGI, an IBM subsidiary.Narrowed the focus of that organization and made it profitable.
Apr 1990 - Aug 1992

Sr. Director

Trans Union and Union Tank Car Corporations
  • Simultaneaously managed IT operations for these two Marmon Group companies, a credit-reporting industry leader and a rail car leasing company. Consolidated IT organizations and facilities resulting in much lower costs.
  • Established quality programs, incentive based pay, service level agreements, change control processes, communication processes, technology-based operational controls, and financial controls.
  • Built a new 30,000 sq. ft. data center, hired new management team, and reduced headcount by one-third.
Jan 1987 - Apr 1990

Sr. Manager, IT Operations

Boise Cascade Corporation
  • Managed and improved all technology operations.Created new processes and procedures including change management, configuration management, and quality management.Reorganized the department and reduced staff costs by one third while improving quality.

Education

Education
1978

Bachelor of Science

Boards

  • Itiliti, Inc
  • Silvertrain, Inc
  • eInnovate (non-profit)

Objective

To create and sustain high growth, high energy, and high value in a technology-centric business

Summary

  • Over 20 years of progressive management and leadership of technology related organizations
  • Strong understanding of financials and key activities that drive growth and profitability
  • Hands-on leadership abilities grounded in quick recognition, acquisition, and application of talent
  • Varied experience from small entrepreneurial start-ups to major corporations
  • Intuitive understanding of effective management and organizational structures
  • Successful creation and support of strong sales and marketing organizations
  • Strong, client focused understanding of product development and delivery
  • Ability to communicate clear and open goals that foster success