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Washeda Williams Thom

Summary

Objectives:   To establish an  enjoyable career for myself where I can excel in this field with  hard  work,  perseverance and dedication.  Also  to  obtain a position that leverage my skills and experiences as well as provide a challenging environment that promotes growth and excellence .

Education

Sept 2010Feb 2013

 Technical Diploma ( ordinary diploma in commerce )

Government Technical Institute (Georgetown ,Guyana )

                                   

Sep 2004Jul 2009

High School Diploma

North Georgetown Secondary School (Georgetown ,Guyana )


Work experience

Aug 2017Present

Customer Service Representative /Cashier

Key Food Hajar Inc ( Brooklyn, NY )
  • Identifying and assessing customer's needs to achieve satisfactions 
  • Greet and address customer in a friendly and respectable  way
  • Track and follow up all customer requests in a timely manner
  • Handle dissatisfied customers in a polite and professional fashion
  • Provide information about products and services
  • Handle returns and complaints 
  • Review or make changes to customer accounts 
  • Listen to customers'questions and concern, and provide answers or response 
Nov 2015Dec 2015

Seasonal Cashier / Sales Floor Associate

Ross dress for less  (New Castle ,DE)
  • Issue receipts,  refunds,  credits or change due to customers.
  • Count money in cash drawers at the beginning of the shifts to ensure that amounts are correct and that there is adequate change. 
  • Greet customers entering establishment. 
  • Issue trading stamps and redeem food stamps and coupons,
  • resolve customer complaints, 
  • answer customers' questions and provide information on procedures or policies.
Jan 2014Mar 2015

Cashier

Exclusive Styles(Georgetown , Guyana )
  • Greet customers entering establishment 
  • Maintain clean and orderly checkout areas 
  • Establish or identify prices of goods , services or admission and tabulate bills using calculations
  • Cash registers or optical price scanners. 
  • Issue trading stamps and redeem food stamps and coupons, 
  • Resolve customer complaints.
Aug 2011Sep 2013

Office Assistant

GUYSUCO ( Guyana Sugar Cooperation)  Ogle Estate ,East Coast Demarara, Guyana
  • Received,  sort and  distribute messages
  • Maintain office filing and storage systems,  serving customers, scan, fax and copy documents. 
  • Greet Public and clients and direct them to the correct staff members.  Answer phones and transfer to the appropriate staff member
  • Type documents , reports and correspondence,  co-ordinate and organize appointments and meetings
  • Retrieve information when requested and  take and distribute accurate messages.

Skills

Works great with others , Good communication skills , computer skills such as typing, using software /applications include MS office  word, excel, internet explore, etc.