Summary

Results-driven IT Professional with many years of diversified experience in fast-paced, rapidly changing environments.  My QA background spans across Production as well as Production Support environments, which includes software testing.  If you're looking for a team player that values customer service,please feel free to contact me to discuss interview arrangements.

Objective

Seeking an opportunity to utilize my experience and skills to meet and exceed company goals and further develop my career within an environment of long-term opportunities.

Interest

basketball, music, spending time with family.

Non-Technical Skills

multitasking, meeting facilitation, organization, team supervision (onshore, offshore, and near shore), requirement gathering, documentation, cross-training.

Work History

Work History

Computer Operator - B

Fina Oil And Chemical

  • Operated roll-feed and laser printing systems; performed Mainframe, AS400, and RISC 6000 system backups for disaster recovery.
  • Researched and resolved JCL abends; expedited customer service issues.
  • Monitored and operated system console; performed weekly system IPL.
  • Updated and expanded the technical training manual and created operational instructions for new hardware and software within the Production environment.
  • Participated in hardware removal and installation.

Hardware Environment:

IBM CPU’s OS/390, 9135, 3090; IBM DASD RAMAC/RVA 9395; IBM AS/400; IBM impact printers 4235, 4135; IBM RISC 6000; IBM magnetic tape units 3420, 3480, 3490; Xerox laser printers 4135

Software Environment:

MVS/JCL, MVS/JES3, IBM utilities, CICS, CA-1/CA-7/CA-11, TSO, OMEGAMON, HMC, VTAM, VSAM, QSAM, NOVELL, MVS/XA-/ESA, NETVIEW, NETMAN, INFOMAN, WINDOWS OFFICE 95

Industry:

oil and chemical; mainframe computer operations for mainframe applications; batch execution

Senior Computer Operator

USLife Systems Corporation

  • Ensured the Production system was operating at peak performance.
  • Ensured CICS Online stability and availability for users.
  • Ensured batch processing was complete and accurate.
  • Monitored processing and handled user requests.
  • Handled tape mount requests and printing needs.
  • Performed Mainframe system backups for disaster recovery.
  • Performed weekly system IPL.
  • Reported outages or problems to appropriate parties to assure quick resolution.
  • Monitored the UPS power backup system.
  • Supervised an Operations team of up to 5 people in the absence of the Shift Supervisor. 

Hardware Environment:

HP9000 file servers; IBM RISC 6000; Hitachi 5700 disk systems; SERVIEW switching units; IBM CPU’s OS/390, ES/9000, ES/9370; IBM impact printers 4235, 4135; IBM magnetic tape units 3420, 3480, 3490; IBM front end processor 3745; PC’s ( Macintosh, Compaq); Kodak Optistar/Komstar microfiche imager; Xerox laser printers 4135

Software Environment:

MVS/JCL, DB2/SQL, MVS/JES2, IBM utilities, ISPF, SDSF, CICS, CA-1/7/11, TSO, OMEGAMON, VTAM, VSAM, JHS, MVS/XA-/ESA, NETMAN, WINDOWS OFFICE 95, TM, X/PTR, PM/RS

Industry:

life/health insurance; mainframe computer operations for mainframe applications; batch execution
May 2009 - Present

Production Support Analyst

Companion Data Services

  • Perform User Acceptance Testing.
  • Research and resolve JCL abends.
  • Verify request jobs.
  • Enter cycle statistics.
  • View predecessors and successors.
  • Monitor batch cycle progress.
  • Update Morning Turnover/Status report.
Hardware Environment:IBM CPU’s OS/390 – Z/OS, Dell PC’s (with 3270 emulators), HP Deskjet printer Software Environment:MVS/JCL, MVS/JES2, Tivoli CA-Endeavor, JCLCHECK/JCLPREP, TSO, Quick Reference, SDSF, Book Manager, Microsoft Office 2007, IBM utilities, ISPF, CICS, NDM/FTP, VSAM, GDG, JHS, Infoman, FISS  Industry: health insurance; mainframe computer operations for mainframe applications; UAT batch execution
Apr 2010 - Present

IT Advisory Council Member

Eastfield College
  • Discuss challenges and opportunities that impact the IT department.
  • Offer suggestions for improvement for core curriculum development.
  • Share real-world IT experience with faculty and students.
Jul 2003 - Mar 2009

Cycle Technician (Production Support Analyst)

Consultant for RSI at Bank of America
  • Interfaced with software developers and Testing Management teams to execute UAT, SIT, RDP, VT, QT, and functionality tests in a Release Testing environment.
  • Worked with offshore counterpart on multiple projects.
  • Worked with Quality Center administrators on defect root cause analysis to identify and correct mislabeled Cause codes.
  • Escalated critical path issues based upon severity to appropriate teams.
  • Retrofitted CA-7 jobs via doclibs to match Production schedules.
  • Created and executed BTI test scripts for CA-7 scheduling.
  • Interfaced with customer and software developers to resolve CA-7 scheduling issues.
  • Facilitated FSTRUC turnover meetings with customers.
  • Utilized Endeavor files to research DOCLIB issues.
  • Worked closely with QA team management to help develop process improvements for the department.
  • Analyzed, monitored, and processed technical requirements utilizing automated testing tools.
  • Interacted with automation tools teams to improve and correct automated and manual job execution.
  • Utilized DB2 and Fileaid to perform a variety of tasks.
  • Created, modified and utilized JCL to perform a variety of tasks.
  • Collaborated with the Cycle Support teams to manage Service Level Agreements.
  • Performed root cause analysis for Abend resolution.
  • Collaborated with Console Operations to resolve system performance issues.
  • Created technical reference document to expedite training of new team members.
  • Tracked and reported test metrics.
  • Logged and tracked test case incidents utilizing web-based tools.
  • Worked on cross-platforms and multiple testing environments.
  • Received informal Scripting training via Test Director, received informal Load/Stress Testing training via Load Runner.
  • Received Employee of the Month award for April 2007. 

Hardware Environment:

IBM CPU’s OS/390 – Z/OS, Compaq PC’s (with 3270 emulators), HP Deskjet laser printers

Software Environment: 

 MVS/JCL, MVS/JES2, FILEAID, BTI, BMC, JCLCHECK/JCLPREP, DB2, SQL, TSO, Quick Reference, SDSF, Book Manager, HP Quality Center, IBM utilities, ISPF, CICS, NDM/FTP, DOCLIB, CA-7/CA-11, CA-Endeavor, VSAM, QSAM, GDG, REXX, Peregrine Service Center, SASTRLR, WINDOWS OFFICE 2K - XP, WINDOWS NT, UNIX AIX

Industry: 

banking/credit card; release testing for uat, rdp, sit, vt, qt; maintenance and functionality; mainframe applications; batch execution; quality assurance

Nov 1998 - Jul 2003

Test Engineer Team Lead

Sprint Corporation

  • Activities included application set-up and execution, environment issue research, and abend resolution or expedition.
  • Leading and mentoring (Testing Environments and Operations) S.M.A.R.T. Team of up to four associates in executing business applications on an Integrated Test platform.
  • Assisted Testing Execution Management in request preparation, research, file renames, and User notification utilizing automated tools.
  • Designed Environment Execution request templates for the TEM Team.
  • Primary duties also included the following: assisted the Helpdesk team with hardware and software desktop support.
  • Facilitated daily shift turnover meetings; maintained and expanded the TEO technical training manual.
  • Utilized automated transformation tools.
  • Utilized CICS for file manipulation and transaction approval.
  • Monitored weekend ADABAS refreshes for CICS region availability.
  • Utilized DB2 and Fileaid to perform a variety of tasks.
  • Created and modified automated batch job schedules.
  • Utilized automated tools to transfer files across Production and Testing environments.
  • Generated billing invoice output for end users.
  • Collaborated with Console Operations and Production Support teams to resolve system productivity issues and facilitate downtime reduction for SLA achievement.
  • Collaborated with Distributed (UNIX) Integrated Test Team as required to resolve Mainframe/Server connectivity issues.
  • Performed customer support and cross-functional duties for the Code Control Team.
  • Documented and tracked test metrics utilizing online tools; created and updated application flowcharts.
  • Verified core System and Product tests and documented findings.
  • Collaborated with development and environment teams for problem resolution and re-test.
  • Served on the project team for Y2K Integrated Test activities.
  • Executed production batch JCL on multiple CPU environments.
  • Researched and resolved level-one JCL abends..
  • Coordinated IPL and other activities with Console Operations to ensure optimal performance for Integration Testing.
  • Provided applications organization, user community, Testing Management, and Production Management with vital feedback. 

Hardware Environment:

IBM CPU’s OS/390 - Z/OS, Dell PC’s (with 3270 emulators), HP Deskjet printers

Software Environment:

MVS/JCL, FILEAID, JCL PREP, DB2, ADABAS, Quick Reference, SQL, LOTUS NOTES, NOVELL NETWARE 3.X/4.X, MVS/JES2, IBM utilities, TCP/IP, ISPF, SDSF, CICS, NDM/FTP, CONNECT:DIRECT, CA-7/CA-11, TSO, PEGASYS, PRO-EDIT, RF-FLOW, VSAM, QSAM, GDG, MAINVIEW, INFOMAN, WINDOWS OFFICE 95-2K, WINDOWS NT, Microsoft Front Page 2000-2002

Industry:

telecommunications; release integration testing for uat, product, and regression for maintenance and functionality; mainframe applications; batch execution; quality assurance

Jun 1998 - Nov 1998

Computer Operator

Excel Telecommunications

  • Processed daily and batch job cycles.
  • Monitored system console.
  • Performed server system backups for disaster recovery.
  • Assured user connectivity to system.
  • Maintained Production environment system integrity. 

Hardware Environment:

HP9000 file servers; IBM RISC 6000, Sun Solaris servers, PC’s (Apple 2E; Macintosh; IBM PS/2)

Software Environment:

WINDOWS OFFICE 95 & 98, CA-UNICENTER TNG, UNIX, MS-DOS, SYBASE, VANTIVE, BTRIEVE, PERVASIVE, EXCEED, DOSBATX

Industry:

telecommunications; midrange computer operations for client/server applications; pc robots; distributed batch execution
Aug 1997 - Jun 1998

Re-Hired as Computer Operator - A

Fina Oil And Chemical

  • Operated roll-feed and laser printing systems; performed Mainframe, AS400, and RISC 6000 system backups for disaster recovery.
  • Researched and resolved JCL abends; expedited customer service issues.
  • Monitored and operated system console; performed weekly system IPL.
  • Updated and expanded the technical training manual and created operational instructions for new hardware and software within the Production environment.
  • Participated in hardware removal and installation.

Hardware Environment:

IBM CPU’s OS/390, 9135, 3090; IBM DASD RAMAC/RVA 9395; IBM AS/400; IBM impact printers 4235, 4135; IBM RISC 6000; IBM magnetic tape units 3420, 3480, 3490; Xerox laser printers 4135

Software Environment:

MVS/JCL, MVS/JES3, IBM utilities, CICS, CA-1/CA-7/CA-11, TSO, OMEGAMON, HMC, VTAM, VSAM, QSAM, NOVELL, MVS/XA-/ESA, NETVIEW, NETMAN, INFOMAN, WINDOWS OFFICE 95

Industry:

oil and chemical; mainframe computer operations for mainframe applications; batch execution
Nov 1992 - Jun 1994

Quality Assurance Clerk

Ceridian Employer Services

  • Packaged and shipped payrolls checks and reports.
  • Maintained and operated GBR devices.
  • Maintained and operated laser printers.
  • Performed light data entry functions.
  • Operated the system console and handled tape drives mount requests in the Production environment.

Hardware Environment:

GBR check folder/sealer; EMC disk drives; PC’s (IBM PS/2, Compaq, Mitsubishi); Xerox laser printers 4135

Software Environment:

OS/VS2, VSE/SP, DOS/VSE, ICCF, SPRI, VSE/SP, WINDOWS 3.X

Industry:

payroll processing; mainframe computer operations; payroll processing for mainframe applications; batch execution; quality assurance
Oct 1989 - Nov 1992

Computer Operator - 3

Anthem Group Services Corporation

  • Distributed output and ensured quality control in the Production environment.
  • Operated and maintained peripheral devices such as printers and microfiche machines.
  • Performed Mainframe system backups for disaster recovery.
  • Performed weekly system IPL.
  • Researched and resolved JCL abends.
  • Monitored and operated the system console.

Hardware Environment:

IBM CPU’s 3090, 9000; IBM impact printers 4235, 4135; IBM magnetic tape units 3420, 3480, 3490; ; PC’s (IBM PS/2, Compaq, Texas Instruments); Moore 1600 decollators 2080; Kodak Optistar/Komstar microfiche imager; Xerox laser printers 4890, 4850, 9790/8790, 4050/4650/4235

Software Environment:

MVS/JCL, IBM utilities, ISPF, SDSF, CICS, CA-1/CA-7/CA-11, TSO, OMEGAMON, VTAM, VSAM, MVS/XA-/ESA, NETMAN, MS-DOS, WINDOWS 3.X

Industry:

life/health insurance; mainframe computer operations for mainframe applications; batch execution

Education

Education

Certification

Texas Institute of Technology
Aug 1984 - Jun 1988

Graduated

North Dallas High School

Skills

Skills

PC Skills

desktop support, hardware installation, software installation and configuration, hardware cleaning, virus removal, troubleshooting, wired and wireless LAN setup, level 2 and 3 phone customer support, data backup and storage, UPC setup

Midrange Server Applications

PC and Internet Software

Website I have created:  www.eselegantcakes.com

Mainframe Software

Software Testing

Hardware Troubleshooting