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Work experience

Aug 2007Dec 2007

Director of Sales


Best, Inc., Denver, CODirector of Sales - Call Center Software & Advertising (BPO)

Our technology delivers objective criteria as well as convenient digital communication tools to both parties which results in a more effective and efficient way of conducting commerce. Each Service Professional is rigorously screened as to their Better Business Bureau standing, current licensing, insurance coverage, years in business and other critical factors in advance of their listing on our site., Inc. was formed in March of 2005. We are engaged in 7 markets as of today and have indentified new potential markets to penetrate and have personal as well as venture capital investments in excess of $8 million The team consists of a group of experienced software professionals who have together successfully created, sold and delivered other process management solutions that have streamlined the way many companies conduct business today. Not only are we here to help, we are here to reinvent the way homeowners and service professionals communicate and work together. The Sales Directors managerial responsibility is simply to meet and exceed the company’s revenue and global market share objectives. Sales Director for an outbound call center selling software and web based pre-screened and qualified residential remolding or new build general contractor projects in this $16.1 billion industry.

§Call Center contract consultant to implement, design, recruit, manage, evaluate and develop the professional call center web based telesales organization

§Hiring, training and motivating; compensating, establishing annual goals and leading sales meetings

§Assess, prioritize and assign tasks to efficiently balance the workload; this includes assigning leads and reviewing all leads and prospecting reports.

§Monitor sales activity related to existing customers, pipeline and prospects.

§Identifying and implementing innovative business development and sales strategies (Portal)

§Provide accurate forecasts. Hold sales people accountable for numbers, budget planning , resource planning to meet revenue goals and communicating client/market needs

§Collaborate with client service delivery teams to transition clients from sales to implementation phases, and provide ongoing account management support

§Maintain a good working knowledge of current sales techniques and industry developments by attending conferences and conducting related search.

Website, process management, workflowautomation,reporting analytics software development and CRM processes

Previous Employment:

Telwares Solutions, Inc.(2005 - 2007) Senior Sales Consultant - BPO * TEM Enterprise Sector, Northern CA

Hewlett Packard Corporation (2004 -2006) Regional Sales Manager SMB Southern California

Comtec Teleservices, Inc. (2003 - 2004) Director of Sales / Director of Client Services Nationally

McLeodUSA (2001-2004) Major Account Executive, CO, CA, MO

Allegiance Telecomm 1999 - 2000) National Account Manager (Voice & Data)

AT&T /SBC/ TCG (5 * Years) National Account Manager /Strategic Account Manager (PBX & Services)

Key Four, Inc. / Teledyamic Communications (4 *Years) National (PBX Hardware & Software A/E) MCI WorldCom Telecommunications, Inc. (6*Years) Major Account Manager (Enterprise)

IBM Corporation (2 * Years) Communications Specialist(Reprographics CAD / Blueprinting)


Aug 1983May 1985

BA Mass Communications


Bachelors of Arts (Communications) Huston Tillotson University, Austin Texas, 78702

Bachelors of Arts (History/ European) Huston Tillotson University, Austin Texas, 78702

Training Materials


·I.T. Consulting / XP, and MetaFrame XP

·VITO , Stephan Covey Sales Skills

·Miller Heiman, Stephan Schiffman

·Power Point / Word / Microsoft Suite

·Siebel / Gold Mineand ACT

·Digital Hatch / IT Selling LAN / WAN

·Cisco Routers, 2400,3600,7200,7500

·Juniper Switches/Routers, 8000.48, 8624 POE Layer 3

·RFP Proposal Response Generation

·Strategic / Conceptual Selling /Aslan


·Call Center Director of Sales /Regional Sales Manager/Director of Client Services

·Call Center Business Development Manger/National Account Manager

·Channel Partner Management /LA ,SF& CO Books of List

·Call Center Sales Fulfillment/Mail/ Email/IVR/ACD/CRM

·Call Center Strategic Account Manger

·Global Account Manager/ Large Account Management

·Major Accounts Manager

·Corporate Account Manager

US Army Veteran (AFN-E Communications)


Key Accomplishments:

ØSales quota attainment performance in 2007 125%

ØSales quota attainment performance in 2006 197.7%

ØSales quota attainment performance in 2005 142.9%

ØIncreased total (DUM) dollars under management by $535M

ØAchieved Increased Contract negotiated 2006 $329M in New Logos

ØAchieved Increased Renewal and up sell Agreements 2006 $224M

ØExceeded Q1 through Q4 Quota Retention Goals

ØLed the West Region as #1 Sales Consultant (ICR) at Vercuity utilizing a consultative success driving multimillion-dollar sales growth while providing award-winning sales leadership in highly competitive markets.

ØRecognized as an exceptional mentor and leader with unparallel results.

ØDescribed by Manager and Peers as tenacious in building new business, securing customer loyalty, and forging strong relationships with external business partners.

ØWon honors as the #1 Manager #1 Team and the #1 Most Balanced Team at Hewlett Packard Corporation.

ØNegotiated record setting revenue booking and shipped attainment in revenues in Q3 ($10.3M) & Q4 ($12.89) of 2005 and more than $41 million annually.

ØAccomplished 119.89% shipping target.

ØMaintained 142.9% of quarterly revenue quota for direct sales efforts and 119.5% attained via the channel (VAR’s, Reseller’s and Partners).Assets under management sold from Q1 to Q3 2006 $35 million and $200 pending

ØRoland’s sales management benchmarks include 15+ years in the TEM, BPO, Software, CTI, Telephony, Telecomm IT Outsourcing and Telecommunications

Ø48 10/100/1000Mbps ports and two 10G ports , encompassing L2 and L3 IPv4 unicast and multicast performance, L2 multicast group capacity, 802.1X/NAC

Roland Ware


Executive Sales Presentations
  ·  Emphasis on Pilot Proof of Concept for Pay Per Performance and Flat Rates  ·  BPO Outsourcing and TCO Sales and Customer Service  Methodologies (KPI) ·  Quality Management (SMART)KPI  Offshoring  expansion ·  Solution Selling Strategies ·  Territory Growth/Business Plans ·  Process Work Flow Automation (BSC) ·  Team Building #400 Seat Center ·  High-Impact Sales Presentations ·  IT Services Project Management ·  CRM Tools Metric (Siebel)&(Oracle) ·  Highly Effective Closer (Metric) ·  ROI, P&L TCO Recovery Strategy ·  Audit /Inventory Recovery ·  Check Write / Treasury Pre- Fund ·  Asset Performance Management ·  1st Call Resolution Management ·  IVR / IM and Chat Usage Rate ·  Infrastructure  & WAN Optimization ·  Huge Reduced Customer Attrition Rate ·  Structured  & Project Innovation ·  Reduced Service Cost Per Client  


HR Chally / Culture Index/ DCI Sales

HR Chally