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Waqas Siddiqui

Customer Sales and Service Representative at Tanfeeth(Emirates NBD)

Work experience

Dec 2015Present

Customer Sales and Service Representative

Tanfeeth (Emirates NBD)
  • Effectively manage large amounts of incoming calls.
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


Dec 2012Sep 2015

Sales And Business Development Executive

Tradekey Pvt Ltd
  • Responsible for making sales and ROI for the Clients of Tradekey.
  • Arrange factory visits of buyer and provide customer services to buyer .
  • Provide online marketing services to the VIP Corporate Members of Trade key.
  • Perform Email-Marketing worldwide to connect with Buyers/sellers.
  • Perform SEO (Search Engine Optimization) for VIP Member's Product.
  • Perform SEM (Search Engine Marketing) for VIP Member's Industry.
  • Provide Trade Business between buyers and sellers with Quotations Exchange.
  • Perform Social Media Activities such as LinkedIn , Facebook , Twitter , etc.
  • Perform Tele Marketing /Sales in terms of Cold Calling Activity globally.
  • Email Correspondence with Business oriented Clients.
  • Provide Promotional platforms for the VIP Member's Industry and Products.
  • Participates in Worldwide Trade shows / Exhibitions of VIP Member's relevant Industry.
  • Blog or Content Writing for VIP Member's Industry and Product.
  • Maintaining Data and Generate Leads of Potential Buyers/Sellers for the VIP Member.
  • Manage Team Rankings and Task given to associates.
  • Perform TEAM LEAD activities within the Team.
  • Manage Project , Targets ,other activities within the team.
  • KYC presentations of of various industrial accounts.
  • Manage Retention Target of Corporate Accounts of Tradekey.
Jun 2011Sep 2012

Sales And Travel Consultant

Pakistan International Airlines
  • Perform seat bookings and ticketing phoned-in customers.
  • Provide complete travel package to customers making travel inquiries over the phone.
  • Perform group bookings as requested from travel agents and companies.
  • Provide accurate airline ticket price quotation in accordance with its tariff structure for class of service, destination routing, time of year and the application of mileage credits from frequent flyer program.
  • Attend seminars and trainings in the use of airline reservation, ticketing and frequent flyer systems.
  • Refer to IATA and OAG publication for airport and travel information when dealing with potential passengers.
  • Observe grooming standards and customer facing responsibilities
  • Provide courteous and efficient booking and ticketing services along with implementing loyalty mileage programs for frequent high fliers
  • Monitor and respond to post flight customer complaints
  • Participate in service enhancement programs to restore patronage of dissatisfied customers
  • Provide weekly and monthly reports on complaint handling


Jan 2005Dec 2007

Bachelor's Of Commerce

University Of Karachi
Mar 2005Aug 2007


British Council


Customer Service




B2B sales