Walter Riggio

  • Date of birth: 07/05/1984 - Address: Ul. Humberta 2/14 (Krakow)
Walter Riggio

ITALIAN ADVISOR

Work History

Work History
Jun 2015 - Oct 2015

Italian advisor

Serco European Services Sp. z o.o.

Work as customer care for easyJet project in Krakow. Providing support for italians customers.

Use of  reservation software Eres.

Jun 2012 - Sep 2014

 Holiday representative

Main companies: Nicolaus Tour Operator S.R.L., Turbanitalia S.r.L., Alpitour S.p.A.

I had the task of facilitating the initial reception of tourists in the framework of conferences, meetings, trips and stays. I had a strategic role in providing added value to the organized vacation. I provided information about the structures and various excursions. Workplaces: Bodrum, Antalya (Turkey), Kos (Greece), Calabria (Italy

Oct 2010 - Mar 2012

Intercultural coordinator of “youth in Action” program 1.1

"YouNet" association (NGO) Palermo (Italy)

Establishment and management of the partnership project and evaluation of the formal correctness of the documents. Coordinator of the executive stage of some European projects "Youth in Action" and management of workshop for young. 

Oct 2007 - Mar 2008

Casino Dealer

Costa Crociere S.p.A.

Cruise ship casinos, dealing in famous games as black jack, American roulette and Caribbean poker

May 2005 - Sep 2010

Entertainer and excursionist

Movida s.a.

My assignment has been that to organize entertainement activity for adults (excursions, tournaments, public relationships). I participated in international evening shows and I took care of the service incoming for the Italian guests. Places of work: Jesolo (Italy) Abruzzo (Italy) Maiorca (Spain) Djerba (Tunisia)

Languages

Skills

French

English

Spanish

SKILLS

Excellent  interpersonal  skills  acquired  during  work experience took place in many multicultural environments hotels, resorts, cruise ships. I can handle normal operational activities related to service receipt and acceptance of the client, I have developed  excellent  problem  solving  skills,  are  in fact able to independently manage groups and various   tourist   activities   (tours   and   excursions, sports, reception hotel). I also worked, obtaining good results, even with children. Experience working in teams. Sociable, humorous and always attentive to customer satisfaction.


Education

Education
1999 - 2004

Accountant and Bookkeeper

Trade High School "Luigi Einaudi"

Certifications

Certifications
2009 - 2010

Course of tourist information centre officer Regional ANFE (Palermo)