Download PDF

Work experience

Nov 2015Present

IT Analyst

HCL Technologies

Providing first line IT support and problem diagnosis for italian customers
- Coordinate and manage relationships with vendors and support staff that provide hardware/ software/ network problem resolution
- Manage and provide user access and exit controls
- Use the Call Tracking System to document and manage problems and work requests
- route tickets for second and third line support
- responsible for tickets audits

Jun 2015Oct 2015

Italian advisor

Serco European Services Sp. z o.o.

Work as customer care for easyJet project in Krakow. Providing support for italians customers.

Use of  reservation software Eres.

Jun 2012Sep 2014

 Holiday representative

Main companies: Nicolaus Tour Operator S.R.L., Turbanitalia S.r.L., Alpitour S.p.A.

I had the task of facilitating the initial reception of tourists in the framework of conferences, meetings, trips and stays. I had a strategic role in providing added value to the organized vacation. I provided information about the structures and various excursions. Workplaces: Bodrum, Antalya (Turkey), Kos (Greece), Calabria (Italy

Oct 2010Mar 2012

Intercultural coordinator of “youth in Action” program 1.1

"YouNet" association (NGO) Palermo (Italy)

Establishment and management of the partnership project and evaluation of the formal correctness of the documents. Coordinator of the executive stage of some European projects "Youth in Action" and management of workshop for young. 

Oct 2007Mar 2008

Casino Dealer

Costa Crociere S.p.A.

Cruise ship casinos, dealing in famous games as black jack, American roulette and Caribbean poker

May 2005Sep 2010

Entertainer and excursionist

Movida s.a.

My assignment has been that to organize entertainement activity for adults (excursions, tournaments, public relationships). I participated in international evening shows and I took care of the service incoming for the Italian guests. Places of work: Jesolo (Italy) Abruzzo (Italy) Maiorca (Spain) Djerba (Tunisia)

Languages

French
English
Spanish

SKILLS

Excellent  interpersonal  skills  acquired  during  work experience in many multicultural environments. I can handle normal operational activities as well as multitasks, I have developed  excellent  problem  solving  skills and I can work under pressure. I am focused on good results at work, I enjoy working in team as well as individually. Sociable and always attentive to customer satisfaction.


Education

19992004

Accountant and Bookkeeper

Trade High School "Luigi Einaudi"

Certifications

20092010

Course of tourist information centre officer Regional ANFE (Palermo)

Personal data

I hereby agree to the processing of my personal data for the needs of the recruitment process, in accordance with the Act dated 29th of August 1997 on the protection of personal data (consolidated text: Dz. U. of 2002. No. 101, item 926, and further amendments)