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Summary

Determined, outgoing and reliable professional with 14 years of restaurant sales, management and service experience is actively seeking challenging project management role.

Qualifications

Core Qualifications

  • Extensive beer, wine, and spirit sales experience.
  • Understanding of wine varietals and production techniques.
  • Genuine client relationship builder and ability to create new customers.
  • Exceptional communication skills.
  • Well-organized and optimistic problem solver.

Education

Aug 2008May 2010

Bachelor of Science

Arizona State University
Aug 1999Dec 2002

Bachelors of Music Performance

University of Colorado at Boulder

Work experience

Jul 2015Mar 2016

Bar Manager

Talde, Thistle Hill Tavern, Pork Slope, Brooklyn,NY
  • Trained new staff across three venues about beer, wine, and spirits.
  • Surpassed daily sales goals by guiding guests through their dining experience.
  • Facilitated cleanliness with General Manager and Chef to ensure NYC Health standards.
Mar 2014Jul 2015

General Manager

The Breslin Lobby Bar @ Ace Hotel, New York, NY
  • Drove sales by creating individual staff goals and implementing up-sell techniques for Michelin starred kitchen.
  • Consistently maintained a high-level of professionalism in responding to and resolving customer and vendor issues.
  • Advised and mentored a team of 25 servers and bartenders to ensure high team morale and smooth operations.
  • Responsible for beverage purchasing and logistics management for 3 venues.
  • Implemented cocktail programs across 3 venues.
Mar 2013Mar 2014

Bar Manager/ Beverage Director

ISA, Brooklyn, NY
  • Created craft cocktail menus using boutique spirits, syrups and shrubs for James Beard Award winning restaurant.
  • Exceeded sales goals by interacting with guests to provide quality and informative service.
  • Managed liquor cost and inventory for maximum profitability.
Jun 2012Jan 2013

Bar Manager/Beverage Director

Lavender Lake, Brooklyn, NY
  • Created infrastructure for servers and bartenders and provided staff with advanced knowledge of boutique spirits, classic cocktails, and craft beer.
  • Exceeded projected sales goals by ensuring employees created and cultivated customer patronage with excellent service and product knowledge.
  • Managed liquor cost, labor, and inventory for maximum profitability.
  • Maintained professionalism and courtesy in functioning and operating a restaurant that offers varieties dining services.
Oct 2010Jun 2012

Bartender

Freemans Restaurant, New York, NY
  • Achieved and exceeded daily sales goals by acquiring new customers and cultivating patronage among existing customers.
  • Participated in the training of new bartenders and ensured these employees acquired extensive product and service knowledge to provide quality service.
  • Maintained professionalism and courtesy in functioning and operating in a restaurant that offers fine dining services.
  • Conquered the ability to instinctively mix and serve delectable drinks in a timely manner and accurately matching the customer’s request.
Mar 2009Aug 2010

Bartender

Saddle Ranch Chop House, Scottsdale, AZ
  • Attained and surpassed daily sales goals by building new customer relations and enriching existing relations by fostering a laid-back environment where customers can go back to.
  • Supported the promotions and marketing initiatives of the restaurant by creating new and interestingly delicious drink concoctions that can be easily marketed.
  • Participated in maintaining adequate inventory for the restaurant by managing the procurement and maintenance of liquor and bar supplies.
Feb 2010May 2010

Intern

Michelle Dudash Nutrition, Scottsdale, AZ
  • Served as a SEO expert for Michelle Dudash’s website by ensuring that website content contained targeted keywords in the aim of helping the site rank in search engines.
  • Created various television segments that made sure to incorporate all significant sponsors as agreed insponsor contracts.
  • Assisted in the set-up and preparation of television segments including props handling, stage set-up and food styling.
  • Performed administrative and office tasks including receiving phone calls, accommodating and directing guests and photocopying documents.
Aug 2005Mar 2009

Bartender

Salty Senorita, Scottsdale, AZ
  • Ensured the consistent provision of timely and quality service to customers and recognized as the Employee of the Year in 2006.
  • Provided training to new and existing employees at Salty Señorita and developed the training server manual for restaurant.
  • Reached and exceeded daily sales goals by acquiring new customers and upselling products to existing customers.
Jan 2002Sep 2005

Server

California Pizza Kitchen, Scottsdale, AZ
  • Greeted and welcome customers with courtesy and sincere acknowledgement and guided customers to their tables.
  • Received customer orders and maintained adequate product and service knowledge to guide the customers in choosing their orders.
  • Maintained a timely and pleasant customer experience by ensuring accurate timing and delivery of customer orders and availability to address any queries or concerns.
Jun 2004Dec 2004

Tour Manager/ Guitar Technician

Opiate for the Masses 
  • Managed and kept to the schedule and budget of the tour and ensured that the goals implemented by the management company were met.
  • Established and nurtured relationship with promoters and other bands in producing and setting concerts.
  • Assisted with the development of new and innovative sales and marketing strategies to achieve ticket sales requirements.
  • Directed the operations of the tour including managing stagehands and production staff in properly setting up the stage.

References

Serena Blanchard

General Manager Talde Brooklyn