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Work experience

Mar 2015Present

Driver Assistant/ Customer Service Associate


 Check/pullout/load purchased merchandises

Deliver merchandises with minimum damages

Treat customers with courtesy and answer and resolve their concerned

Assemble certain type of merchandises

Jun 2012Sep 2014

Bilingual Customer Service Executive

Handled pre and post reservation inquiries by phone, e-mail and fax

Handle sales requests by phone and e-mail Modified, change and/or cancel existing Outbound calls to hotels/guests to arrangement special requests Liaison between guest and hotel to resolve complaints

Managed relationships with hotels by providing high levels of customer service and account management support Room Service

Mar 2001Apr 2007

Warehouse Carousel Associate

Meijer Warehouse

Identified and marked the correct product

Data entry Inventory

Delivered products to the correct isle

Drove a forklift and Hi-lo


Apr 2009May 2011

Bachelor's degree of Liberal Arts/ International Relations

Grand Valley State University

The International Relations Program is an interdisciplinary program housed in the Department of Political Science, is to prepare students for citizenship, post-baccalaureate education, and professional careers through interdisciplinary coursework in international relations.

Apr 2005May 2008

Liberal Arts, Associate in Arts Degree

Lansing Community College

This degree is designed for students who intend to transfer to a four-year college or university to pursue a baccalaureate degree in this subject t area.


Sterile Processing Technician Certificate of Completion

Lansing Community College

This certificate curriculum prepares individuals to function competently in the central service department of a healthcare facility. Duties include, but are not limited to, processing of patient care equipment, supplies and instruments for use in all departments. Includes principles and practices of decontamination, cleaning, disinfection, sterilization, and distribution of medical/surgical supplies.