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Waleed Tawfiq Khader

Authorization,Cards Operation and Settlement Officer, 

Objective

I am self-motivated, ambitious and eager to learn. I am a responsible individual with strong communication skills and work ethics besides being creative, focused and highly determined. I am willing to take responsibility and work independently. At the same time, I can work well in teams.
Looking for both personal and professional growth that’s makes me capable of working confidently under pressure. My education background has given me a deep insight into the culture and society together with a wider scope in the world of business.

Work Experience  

OCTpresent

Settlement Officer 

Emerging Markets Payments Middle East EMP,

In 1 Of October i got a promotion to become Settlement officer BaseII.

Nov 2016 Sep 30

Authorization Cards operation and Call center officer

Working in 

Emerging Markets Payments Middle East EMP,

- Cortex Switch Transactions Management

- IT support

- Advisor to the problems in the cards

- Review, analyze and prepare the issuance process Of Debit, Credit Cards And Electron, Prepaid

- Chargeback, reversal transactions

- Investigation of Fraud And Full Experience In Solving Problem Cases Of cards And ATM's

- Cards issuing And cancellation Cards Inquiry (daily, monthly, yearly)

- Professional User For Visa Systems - Debit & Credit Applications Entering

Dec 2015Nov 2016

Operator guest relation and Receptionest

Working in 

Crown Plaza Dead Sea Resorts And Spa .

  • dealing with bookings
  • completing procedures when guests arrive and leave.
  • full procedures with Check in, check out and survey feedback soft and hard.
  • choosing rooms and handing out keys
  • preparing bills and taking payments
  • taking and passing on messages to guests
  • answering questions
  • dealing with complaints or problems
    • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Feb 2013Sep 2013

Trainee In Customer Service and Teller and Monitor checks clearance ECC

Training In

Jordan Kuwait Bank.

Educations, School and University 

20102014

BACHELORS Degree in Financial and Banking Science

Mu'tah University  

I Studied Financial and banking science Bachelor's degree in Mu’tah University

20092010

Tawjihi

Ibn Taimiah School

Completed Tawjihi education in Ibn Taimiah school with an average of (74.4%)

Training & other courses 

(2012)

-Marketing certificate from Swiss e-learning institute
-Independent Representative in Qnet Global Support Centre (GSC)

(2013)

- Certificate excellent trainee at Jordan Kuwait Bank

(2014)

-Certificate in participation in LOYAC students companies

(2015)
-Certificate excellent Accounted  .

(2015)

-Certificate as proficient in Front Desk Upselling 2016

-Certificate in problem Handling at front desk 2016.

-training certificate in IHG hotels membership for VIP guests .

Skills 

Skills

-Very Good Computer Skills and software > ( Microsoft , Opera , QMS , SPSS,MXP, Multixpac Program ,Cortex,Visa Online,Master Connect )

-Team Player with excellent communication skills
-Great hand skills and quick learner

-Professional appearance, attitude and demeanor .

- Flexible, and i can work under pressure 

-Cards operation Credit , Charge,Debit, Pos Maintenance 

-administration and customer service skills

-IT skills to work with computerized booking and payment systems

-excellent written and spoken communication skills

-a friendly and professional telephone manner

-patience and tact

-the ability to stay calm under pressure and look after several things at once

Interests 

- Discovering.

- Traveling.

-Hunting

Languages


English : Read and Write and speaking  Very Good
Arabic : Native

References

Available upon request.