Work experience

Work experience

Orange Kenya

Aug 2012 - Present

Business Process analyst

  • Subject Matter Expert and facilitator of MYSD system which is a core system that covers from the time a data service is quoted to installation and finally billed e.g. Jambonet and Ken stream.
  • Acts as a liason between IT and business units in providing a single point of contact for business units into IT and is the conduit between the two units.
  • Participates in Business Process Management group efforts to collect and analyze metrics and continually improve processes owned by the group. Some of the process documented is Change Management, Application Lifecycle Management (ALM), Incident Management, Crisis Management, Business Continuity Plan (BCP) Management, Disaster Recovery Plan Management, IT Database backup, Corporate User Accounts Management and many more.
  • Conducts preliminary investigation for all project requests. Reviews requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects, some projects are MYSD System, MyPoS System
  • Analyze effects of implementing new SAP and ERP systems and IT processes/improve existing ones, hold meetings with the relevant stakeholders and work on implementation.
  • Participates in root cause analysis in order to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT.


  • Facilitates the documentation of business policies and processes that affects IT Security e.g. IT Security Policy, Application Lifecycle Management (ALM) Policy and many more.


  • Proposes and facilitates solutions that encompass security measures and that establish security best practices for the Orange TKL.


  • Subject Matter Expert in risk assessment (identifying problems an organization might face), vulnerability assessment (determining an organization’s weaknesses) and defense planning (installing protections such as firewalls and data encryption programs).


  • Achieved in the context of introducing a Business Process Model and Notation Software for easy management of business processes for both technical users and business users.


  • Performs system audits and compliance for IT systems e.g SWAN tool for Change Management.


Equity Bank Limited

May 2010 - Mar 2012


  • User administration (setup and maintaining account)
  • Monitoring core banking system
  • Password and identity management
  • Maintaining system
  • Designing best practices for backups, and whole infrastructure.
  • Create new users
  • Resetting user passwords
  • Lock/unlock user accounts
  • Monitor server security
  • Monitor special services
  • Update system

Equity Bank Limited

May 2008 - May 2010


  • Support and script on the platform that supports the banks ATMs and Point of Sale Machines.
  • Script, support and clear the errors on the database upon which the mobile banking platform runs on. Services like Eazzy 247 and Orange Money.
  • Initiate the End of day process and start of day on the core system and the m-commerce systems.



Jomo Kenyatta University of Agriculture and Technology

Feb 2002 - Jul 2006

Bsc. Mathematics and Computer Science

This joint degree offers the opportunity to combine an appreciation of mathematical reasoning with an understanding of computing. Mathematics is a fundamental intellectual tool in computing, but computing is increasingly used as a key component in mathematical problem-solving




Sep 2015 - Dec 2015

Security +

This certification covers the essential principles for network security and risk management


Sep 2015 - Dec 2015


Foundation on modern symmetric and key cryptography


Sep 2014 - Oct 2014

Risk Management

This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies.


Jun 2007 - Dec 2007


Routing and Switching is a certification program for entry-level network engineers that helps maximize your investment in foundational networking knowledge

Wantech Computer College

Aug 2001 - Dec 2001

Certificate in IT

Basic Computer Packages



Process Management

  • Excellent process design, implementation and training skills.
  • Excellent Project Management Skills with proficiency in BPMN Software, MS Project, MS Office suite, MS Visio and Share Point Portal and CAATs tools for data analytics.

Risk Analysis

  Understanding of security risk management principles.

Familiarity with security regulations and standards.

Business Analysis

  • Strong Analytical, critical thinking and problem solving skills.
  • Articulate Presentation Skills and excellent Oral and Written Communication Skills especially about technical systems
  • Capability to coordinate large virtual teams, to establish relationships with key decision makers and high-level executives

Project Management

  • Full end to end IT project experience that includes hardware/ software installation and testing, user acceptance testing and release to end users.
  • Knowledge in business software implementation and deployment.

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