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Summary

A hard-working and responsible individual, a creative thinker with the ability to try and apply new things into work, a good team member with critical thinking and positive attitude, optimistic person with the ability to work under pressure and quick-learning, a passionate person with the desire to become a professional.

Work History

June 2016Present

Customer Support Reprensentative

Fuji Xerox Malaysia Sdn Bhd

- Assist Fuji Xerox (FX) customers with general enquiries (Inbound and Outbound), consumables orders, technical issues and various support/ administrative functions.

- Diagnose and resolve hardware or software related problems efficiently and accurately to maximize device up time and minimize escalation to next levels.

- Correctly identify call type, utilize appreciate system resource (ITSS, Abacus, C-Web) to logging procedures.

- As a first point of contact, promote a unified and professional image of the CSC and Fuji Xerox as a whole.

- Conduct daily activities in accordance with FX's policies, procedures and code of products.

---> What I gained:

+ Enhancing self-learning ability, logical thinking

+ Handle and deal with customers

+ Balancing the mood under pressure

May 2015May 2016

Service marketing specialist

Ford Customer Service Division at Ford Vietnam Limited

- Supporting Dealers in implementing their promotion program's.

- Receiving information of promotion programs from Dealers, check to make sure everything is aligned with Ford's regulations. 

- Arranging and sending Ford'gifts to Dealers for supporting their programs.

- Handling Dealer's claim for promotion program.

- Receiving documents related to programs from Dealers, check information, proceed to Finance for payment.

- Working with Finance monthly to make sure budget which support for Dealer's programs are still under control.

- Preparing information, propose ideas for promotion programs of Ford's parts. 

- Working with agency to make sure the process goes on track.

---> What I gained:

+ Enhancing multi-tak and organizational skills, accuracy and detail oriented abilities.

+ Coordinating effectively with other members, departments and dealers.

Aug 2014Apr 2015

Part Supply & Logistics Analyst

Ford Customer Service Division at Ford Vietnam Limited

- Managing unboxing plan.

When parts arrive warehouse, managing plan to unbox parts, for instance parts which are carried by air are prioritised to unbox earlier than parts carried by sea; parts needed for hot cases are also prioritised to unbox first

- Following back order parts.

BO parts are parts which are not available in warehouse when Dealers place orders. Follow status of these parts and inform Dealers arrival estimated time weekly.

- Monitoring Vehicle off road parts.

VOR parts are parts which are not available in warehouse and very urgent for hot cases. Contact other departments for supporting and follow strictly to make sure these parts are delivered to Dealers asap.

- Supervising outbound transportation.

Handling problems related to transportation of parts from Ford's warehouse to Dealers. Receiving documents from transporters monthly, check, and proceed to Accounting for payment.

- Know how to use Panda - Ford's system to check status of parts and create manifest for receiving parts.

---> What I gained:

+ Handle and deal effectively with Dealers in hot cases

+ Ability to work under pressure

+ Working in professional way

Education

Sep 2010Jul 2014

Foreign Business Administration

Foreign Trade University

GPA: 8.26/10 (3.37/4) - Very Good Degree

Skills

Microsoft Offices (Word, Excel, Power Point).
Problem solving and analytical skills.

Ability of team working or individual.

Communication, negotiation, presentation

Ability to work under pressure and meet tight deadlines.

English

Listening, speaking, reading and writing

Personalities

- Sense of responsibility and carefulness

- Patient, eager to learn new things

- Interested in travelling, photography