Wael Abdel Salam

Wael Abdel Salam

Work History

Work History
Apr 2012 - Aug 2012

Head of Business Development

Nextcare

• Conceiving and implementing short/long term strategic plans, evaluating the scope of prospective business development ventures, enhancing profitability, market penetration and operational efficiency.• Focusing on establishing the brand as best in class among industry contemporaries and augmenting sales, field operations, distribution system, supply chain, product sourcing (local and international), marketing strategy and media planning.• Researching and analyzing present/ future market trends with the objective of recommending suitable strategies and tactics to the general manager to exploit these opportunities for sound and profitable growth.• Designing and implementing strategic business development and marketing plans, recommending improvements in existent setups and quantifying achievements in terms of tangible financial benefits.• Propelling growth through day-to-day management of significant issues through strategic realignment and business development solutions in line with organizational policies.• Tracking progress and achievement of milestones on a multitude of products envisaged in addition to ensuring that these generated anticipated ROI and market share.• Developing go-forward business plan recommendations based on potential risks and returns. Identifying prospective clients from various verticals, generating business from the existing, thereby achieving business targets.• Driving sales, profitability and customer satisfaction scores by providing outstanding customer service resulting in long term loyalty.• Managing key supplier relationships to deliver maximum benefit from global, regional and local sourcing.

• Maintaining close relations with customers, assuring prompt attendance to complaints, effecting process modifications as per feedback and soliciting referrals through superior customer management.• Developing metrics to measure growth and performance of the department, providing reports as needed. Verifying adequate staffing and training of new/existing personnel.• Keeping close tabs on market dynamics and competitor activities and devising effective marketing strategies to counter the same. Collating information and formulating strategies to optimize performance parameters and business outputs.

Dec 2006 - Apr 2012

Operations Manager

Magrabi Hospitals & Centers

Handled the whole gamut of operational activities of hospital inclusive of entire marketing and distribution activities for the organization and generated new business deals to achieve/ surpass allocated targets.• Established operational risk objectives and scope of work in alignment with organizational goals, undertook responsibility for the overall execution of the organization policies and procedures, identified divergence and executed corrective measures.•Implemented and managed effective, efficient and flexible operational processes that delivery the brand/customer requirements and the corporate strategic agenda.• Developed operational systems, processes and policies for better support to management and provide report to the same for smooth business process and organizational planning.• Expanded scope of operations through advanced improvements by initiating distribution network expansion plan and developing solid supplier alliances.• Spearheaded marketing initiative for new products’ launch plans, PR activities, promotions and promoted new brand in coordination with marketing manager to create sales openings and improve the brand identity in the markets.• Provided regular reports and analysis to senior management on business development activities and financial and budgetary implications.• Managed and enhanced the effectiveness and efficiency of support services like human resource and finance for better results.

• Prepared strategic business plans and executed programs for all phases of the business life cycle including start up, expansion, turnaround.• Oversaw the functional area of planning, organizing, staffing/directing and controlling/evaluating of the entire hospital.• Spearheaded a team of 157 employees and 9deparmental heads towards meeting and exceeding envisaged objectives and monitored product standards and implemented quality-control programs.• Developed and implemented creative, proactive operations and process solutions in with the aim to improve the working environment of the hospital.• Administered the day-to-day running of the organization and developed business plans for the long term future of the hospital. • Recruited competent personnel including executives, administrators and supervisory staff right at the inception stage of the hospital. • Identified, organized and assigned responsibilities to a team of core competence administrative staff heading overall marketing, operations.• Assessed performance reviews by devising performance measurement parameters and formulated strategies to address shortcomings. • Expedited work flow and evaluated performance, liaised with clients and intermediaries in addition to formulating strategic plans for management.

• Managed the whole hospital as an integrated unit serving people in co-operation with consultants and others, made decisions regarding requests for additional resources required by the hospital.• Ensured the hospital consultants operate safe systems, monitored their practice on a regular basis and conducted recruitment, selection and hiring of competent and skilled hospital staff for smooth functioning in the hospital.• Developed hospital strategic plan and service plan, assisted consultant participation in hospital planning and provided data required to hospital consultants for resolution of various issues raised in the hospital.• Ensured hospital HR policies and procedures are developed and implemented within hospital standards and participated in audit of hospital management in relation to efficiency, effectiveness and patient safety.• Managed all operations including people management, financial management, budgeting and forecasting, quality improvement standards like PDCA module and root-cause analyses, fish bone analyses, PR and HR• Organized strategic business plans and implemented programs for all phases of the business life cycle including start up including designs, layouts, government approvals and licensing, clinical operations permit Capital equipment purchasing, pharmacy licensing, MOH narcotics licensing, medical staff credentialing and licensing, MEP, HIS and FMIS setting• Responsible for the overall planning and execution of the organization policies and procedures development from scratch in accordance with JCI standards for ambulatory care.

Oct 2002 - Dec 2006

Hospital Administrator

Zahraa Al Ahram Hospital
Jul 2003 - Oct 2004

Medical Records Supervisor

Cross Medical Services
Sep 2001 - Jun 2003

Sales Representative

Merck, Sharpe & Dohm

Education

Education
May 2011 - Present

CPHQ

NAHQ

Certified Professional of Healthcare Quality

May 2010 - Present

Master

University of Liverpool

Masters Degree, International Management - Health Systems

Sep 1996 - Sep 2002

Bachelor

M.U.S.T.

Summary

A management professional with 11+ years of exceptional track record in driving business growth through strategic sales and business development initiatives, possessing allied proficiency in hospital administration & health insurance seeking a pivotal position to leverage extensive managerial experience towards catalyzing organizational excellence.

Objective

A management professional with 11+ years of exceptional track record in driving business growth through strategic sales and business development initiatives, possessing allied proficiency in hospital administration & health insurance seeking a pivotal position to leverage extensive managerial experience towards catalyzing organizational excellence.

Skills

Skills

Leadership, Team Building, Motivation, Communication

Operations Management, Financial Management, Team Management

Budgeting and Forecasting, Costing, Variance Analysis

Customer Relationship Management, Market Research

Healthcare Management, Healthcare Quality, Hospitals Startup

Strategic Business Development, Strategic Planning