Saif Hlit Kerr
- My Role responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard .
- Own and manage the client relationship: resolving calls efficiently and
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Use the job tools (telephone and computer) effectively.
Work as customer service department field working in((From:) DUTY: Accountant Job Purpose: Provides financial information to management by researching and analyzing accounting data; preparing reports. Prepares asset, liability, and capital account entries by compiling and analyzing account information. Documents financial transactions by entering account information. Recommends financial actions by analyzing accounting options. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports Substantiates financial transactions by auditing documents. Maintains accounting controls by preparing and recommending policies and procedures. Guides accounting clerical staff by coordinating activities and answering questions. Reconciles financial discrepancies by collecting and analyzing account information. Secures financial information by completing data base backups. Maintains financial security by following internal controls. Prepares payments by verifying documentation, and requesting disbursements. Answers accounting procedure questions by researching and interpreting accounting policy and regulations. Prepares special financial reports by collecting, analyzing, and summarizing account information and trends. Accomplishes the result by performing the duty. Contributes to team effort by accomplishing related results as needed. (16 Months Experience) 1-Work as customer service department field working in(Wasla Vodafone)
• Skilled at encouraging others and is self-motivated •
• Skilled at encouraging others and is self-motivated • Ready and willing to assume responsibility • Reliable hard worker, willing to learn more skills • Computer skills in MS Office • Internet • Emailing • Office Management • Follow-up to customers • Computer Systems • Communications Technology • Computational Methods