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Maria Poole

Medical Office Administrative Professional


College of Central Florida graduate offering compassion and kindness withing the medical industry. Diverse experience in providing office administration support and organization while building person continuity. Committed to accomplishing all responsibilities while upholding company standards and meeting all deadlines.


Medical TerminologyExcellent Time ManagementAdministrative Support
Microsoft Office SoftwareHIPAA  Policies & RegulationsStrong Typing Abilities
Word, Excel, & OutlookPatient SchedulingHigh Ethical Standards

Work experience

Jan 2016Present

Office Administrator/direct Care Worker (Professional Intern)

Junior's Love
  •  Responsible for working with four autistic children within the group home
  • Utilize Microsoft Outlook calendar for scheduled appointments Integrate behavior changes and safety precautions using patience
  • Conduct various activities throughout the day with the children including reading, play interaction, independence and understanding
  • Provide administrative support as needed including faxing, copying, email, correspondence, and professional phone etiquette
  • Properly document all activities conducted with each client throughout the day Appropriately file medication information for each client for auditing purposed
  • Assure behavior is conveyed in accordance with high ethical and professional standards by achieving optimal client outcomes
Jul 2012May 2014

Bank Teller

M&S Bank
  • Greeted clients and assisted them in financial transactions
  • Maintained and balanced cash drawer on daily basis Identified referral opportunities and cross sold bank services effectively
  • Carried out client request and provided information related to banking procedures and requested financial services
  • Handled cash drawer and oversaw ATM operations
Aug 2011May 2012

Call Center Representative

  • Handled customer questions, complaints and billing inquires with the highest degree of courtesy and professionalism to resolve customer issues with with one call resolution
  • Communicated with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
  • Made financial decisions to adjust customer account
  • Broad working knowledge of A T&T practices and operations and demonstrated continued and consistent proficiency in most of the skill sets utilized within the Host Call 
Mar 2008Sep 2011

Motor Vehicle Operation and Finance Clerk

U.S. Army Garrison Camp Darby, Italy

  • Received and distributed over 1,000 pieces of U.S. and Italian official mail daily
  • Operated U.S. and Italian postage meter machine for all outgoing mail destined for United States, International, and local Italian mail
  • Audited accountability of postage stamps and fund consumed by serviced organizations and prepared reports
  • Trained customers on appropriate mailing procedures
  • Maintained required regulations, files, office supplies and equipment


May 2016

Associates of Science, Medical Office Administration

College of Central Florida
  • HIPAA, Office Specialist, Office Management, Business Operations and Business Specialist Certificates