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Objective

Seeking a dynamic role in a leading organization that values innovation, where my proven training and skill set can be fully leveraged to drive the success of the company and achieve my personal and professional goals.

Work experience

March 2023UpToDate

Senior Product Specialist

Kenaaz Medical Company
  • Expertly promote and educate customers about our products. 
  • Conduct product training and provide technical support to customers.
  • Identify and pursue new business opportunities in the Central and Eastern regions of KSA.
  • Build and maintain strong customer relationships to ensure loyalty and retention.
  • Deliver product presentations at industry events and conferences.
  • Monitor market trends and provide insights for product improvements.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Travel within KSA as needed to meet customers and attend events.
  • Meet sales targets and performance goals set by the company.
Feb 2019Feb 2023

Field Application Specialist

Abdulla Fouad For Medical Supplies and Service Company -KSA

Full Technical and Application Support for mainly:

  • Inova: Autoimmunity Product Line Bio-flash (CLIA Autoimmunity) (QUANTA Lite) (QUANTA Flash)
  • Diasorin Liaison, XL & (CLIA) ETi MAX 3000 (ELISA)
  • Mindray CLIA solutions (CL1200, CL2000, CL6000)
  • QIAGEN: QIAstat-Dx (RT-PCR)
  • Cepheid: GeneXpert (NAAT)
  • Thermo Fisher Scientific- KRYPTOR GOLD
  • Quidel: Triage, Sofia I & II (Immunofluorescence) POC
  • Boditech: Ichroma II,(POC) AFIAS-1,AFIAS-6 (Immunofluorescence)
  • VIRCELL MICRO: (ELISA)(VIRCLIA®,LOTUS]-CLIA) ,VIRCELL MOLECULAR:(Real time PCR, AmpliRun®- Molecular controls.
  • Sebia : capillary  electrophoresis (CAPILLARYS 3 OCTA-TERA)
  • LensHooke : Semen analyzer POC.

Responsibilities :

  • Responsible for the Training and validation of new instrument installations to ensure they meet company and customer stated requirements.
  • Responsible for addressing customer questions and concern regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements.
  • works closely with many cross functional teams including Tech Support, Field Service, Sales, and Customer Training.
  • ISO 13485:2016 Internal Auditor.

Achievements:

  • Conducted 176 successful application training sessions across 15 different product lines, helping customers to fully utilize the capabilities of their systems.
  • Successfully validated 14 different systems across 144 parameters in both governmental and private hospitals, demonstrating expertise in regulatory compliance and quality assurance.
  • Provided over 1328 customer support work orders, resolving issues and ensuring customer satisfaction.
  • Provided direct field support for 73 running systems and remote support for 160 running systems, covering 25 different cities, demonstrating strong technical and problem-solving skills.
  • Provided premium support for CAP and CBAHI accredited sites, ensuring compliance with regulatory standards.
  • Participated in 12 online training sessions in 2022, providing product orientation to sales teams and helping them to better understand and promote the products.
  • Developed validation and training-checklists database for each system as per CAP and CBAHI recommendations, demonstrating attention to detail and dedication to quality.
  • Conducted over 15 presales presentations, showcasing products and services to potential customers and contributing to business growth.
  • Contributed to the development and implementation of the company's ISO 13485:2015 accredited Quality Management System (QMS) as an Internal Auditor.
Sep 2014Feb 2019

Laboratory Director

Al-Mashafi Complex- KSA

Responsible for the overall operation, leadership, direction, and administration of the Clinical Laboratory in accordance with Federal Regulations governing clinical laboratories. This includes experience operating Thermo scientific (Indiko plus) , Tosho AIA 1800 , Nihon Kohden Celltac Mek 6500 

Mar 2013Sep 2014

Laboratory Director

Taher Albahrani Specialized Polyclinic - KSA

Routinely performs medical laboratory tests, procedures, experiments and analyses to provide data on clinical specimens for diagnostic purposes. Records known control values from technical instruments to ensure reliability and accuracy in test results reporting.

20102012

Teaching Assistant

Garb Elniel College- Department of Clinical Chemistry- Sudan

Responsible for performing teaching or teaching-related duties to assist professors, department heads and other faculty members. Proctors exams, grades tests and homework, and records grades in grade book. Assigns material in class as needed.

20092010

Medical Laboratory Technologist

Kosti Hospital- Sudan

Prepare reagents, quality controls, and patient specimens for lab testing in the areas of coagulation, hematology, and clinical chemistry. Donor Screening/ Bleeding, Blood Processing (split of blood to different components) X-matching and Blood Typing in Blood Bank. Analyzed and reported results, including critical values, according right protocol.

20082009

Medical Laboratory Technologist

National Ribat University Teaching Hospital- Sudan

Analyze samples of patients blood and body fluids to determine chemical content, cell count and microorganisms using automated equipment and specialized instrumentation and accurately interpreting the results in different departments Hematology, Parasitology, clinical chemistry,routine and complex testing in the area of blood bank.

Certifications

2022April

Certified Clinical Laboratory Qulity Professional(CCLSP)

Official Designation

By The Accreditation and Quality Doctor

2021November

Certified Clinical Laboratory Safety Professional(CCLSP)

Official Designation

By The Accreditation and Quality Doctor

2020February

Laboratory Quality Management System - Basics

CERTIFICATE of ACHIEVEMENT

By  World Health Organization

2018December

Senior Specialist Professional Accreditation (SCFHS)

In Medical Molecular Biology

By Saudi Commission For Health Specialists 

Education

2023December

Master of Business Administration (expected completion : December 2023)

Anglia Ruskin University (ARU)
2023March

Diploma in strategic management and leadership.

European Graduate school of Management

Manage Team Performance to Support Strategy, Information Management and Strategic Decision Taking, Leading a Strategic Management Project, Strategic Direction, Strategic Planning, Development as a Strategic Manager, Finance for Managers, Strategic Marketing

2012December

Masters Degree in Genetics & Molecular Biology

Khartoum University

Thesis title: Impact of Genetic Polymorphisms in Cytochrome P450 (CYP3A5) on the risk of
Esophageal cancer among Sudanese patients in Radioisotopes Center in Khartoum.

2008August

B.Sc in Medical laboratory science

University of El Imam El Mahdi

Clinical Chemistry 

Courses And Workshops

  • ISO 13485:2016 Awerness and Internal Audtor Training, March 20022
  •  Application Specialist VirClia Lotus trainnig,July 2021
  • DiaSorin Liaison XS Operator June 2021
  • ACL ACUSTAR / BIO-FLASH® Application Remote Training, Milan, Feb.2021
  • Mindary CLIA CL-1000i Series Program- Certificate of Completion Oct 2020
  • Inspection Team Member Training - College of American Pathologists (CAP) Feb 2020
  • DiaSorin Liaison XL Operation Diploma - Sep 2019
  • Infection Control Policies in Medical laboratories  -Alhasa  10 & 11 January 2017 
  • Infection Control - one day workshop - Almousa General Hospital - Alahsa 2015

Skills

Willing to learn

I am keen to develop my understanding and acquire new skills through academics and employment

Team work

I have successfully undertaken various team projects with in

both academic and non academic environment

Communication

Excellent written and verbal command on both Arabic and English, expressed through presentations and talking to the general public and essays writing.

Problem solving


I have the ability to creatively solve the problem and systematically notice the errors and troubleshoot them.

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