George barelos

  • Northcote VIC

Project Coordinator - Telecommunications

Summary

I am an accomplished client-facing Project Coordinator with over 15 years of customer service and service delivery experience in the Telecommunications/Finance industries.

Proficient in managing large multi-disciplinary teams to deliver complex, multi-faceted international projects, I combine excellent strategic planning abilities with strong communication skills to ensure client projects are delivered on time and within budget.

Work History

Work History
Jan 2015 - Oct 2015

Project Coordinator

PFM
  • Leading multiple projects simultaneously to ensure successful deployment of Installs/Upgrades.
  • Coordinating with logistics and field workforce.
  • Ensure clear and accurate updates are provided to customers
  • Delivering on time Install schedules and adapting to customer needs/requirements.
  • Creating an environment for teamwork, open communications and ownership.
  • Driving problem investigation and resolution as required.


Dec 2010 - Dec 2014

Project Coordinator

Dc Payments
  • Roll out of ATMs for Financial Institutes Nationwide AUS/NZ.
  • Schedule ATM movements/cashing with PROSEGUR and ARMOURGUARD.
  • Coordinate ATM changeovers directly with cash Depots across states when required.
  • Provide hardware/software support to PROSEGUR/ARMOURGUARD in servicing and First Cashing.
  • Maintain and Update Advertising for Financial Institutes.
  • Helping to ensure that business requirements are clear and agreed to by all stakeholders.
  • Coordinating with field workforce and provisioning teams.
  • Guiding teams to complete projects on time, within budget meeting customers' requirements.
  • Adapting plans and priorities to address business and operational challenges.
  • Influencing and providing input to forecasting and planning activities.
  • Mentoring team members.
  • Ensure compliance, audit, process, and procedure requirements are followed.
Oct 2007 - Dec 2010

Project Coordinator

Clever Communications
  • Provisioning of Data/Voice/mobile services to Optus and SME.
  • Ensuring reliable, timely, and consistent communication of priorities, status, time lines and deliverables.
  • Overseeing the timely planning and execution of large, complex projects and programs using a mix of internal and external resources in conjunction to the deployment of software and hardware products.
  • Consulting with customers and business representatives to analyze requirements for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions on budget.
  • Implement new functionality and modifications to Service Desk applications as required.
  • Review and provide sign-off to Transition to Support documents.
  • Provide support for software builds, data migrations, testing, deployment and roll-out.
  • Manage the quality of applications, ensuring appropriate maintenance and support are performed and the applications meet agreed SLOs and SLAs.
Nov 2006 - Oct 2007

Team Manager-Service Delivery

Primus Telecom
  • Day to Day management of Service Delivery staff-Internet/Data/Mobile/Voice.
  • Performance and KPI monitoring. Staff performance appraisals.
  • Staff training and development.
  • Escalation resolutions Project Management-Internet/Data/Voice.
  • Implementation of Processes and Procedures.
  • Provide technical knowledge across various products.
  • Liaising with External Parties-Telstra, Optus. Liaising with Internal Parties-National Sales Reps/Managers, Customers Service, Technical Support.
  • Reporting-Daily Reports, Weekly Reports and Forecasting.
  • Manage Team to Budget.
  • Product Management/Implementation Deployment of products/services nationwide with NOC.
  • Streamline interdepartmental systems and procedures Updating DSLAM manager application.
Mar 2002 - Nov 2006

Provisioning Coordinator

Primus Telecom
  • Day to Day Processing of Service Delivery-Internet/Data/Voice Ordering of various products i.e. SHDSL, Ethernet over copper, Mobile, fiber and VOIP.
  • Domain Name Re-delegations, Delegations and Registrations Liaising with External Parties-Telstra, Optus Logistics-Purchasing,
  • Stock Control and Dispatch Processing Supplier Invoices.
  • Coordinating installs and configuration of routers.
  • Mobile configuration and activations.
  • Assisting customers with product selection and often providing solutions to customer problems.
Dec 2000 - Mar 2002

Sales Consultant-Sme

SME| Primus Telecom
  • Primarily a sales position my responsibilities where to provide excellent multi-functional sales of all products benefiting customer needs and requirements.
  • Demonstrated flexibility and was often chosen to help other departments when needed.
  • Assisted on the job training for new employees.
  • Provided excellent service to a wide range of customers who had little or no knowledge of products and services.

Education

Education

Advanced Certificate in Accounting

RMIT

Associate Diploma of Business (Accounting)

RMIT

Certificate in Microcomputer Technology

Interim Technology Training Institute