1st Line Engineer
Wincor Nixdorf Group in Warsaw (Poland)
- Supporting customer about software and hardware incidents
- Assisting customers with deployment of network security products like firewall, IPS/IPS and VPN solutions
- Creating and providing new resolutions while working with senior support engineers
- Creation of service reports, Remote technical support for customers.
- Customer Excellence center – quality check of service tickets.
- Email correspondence with customers, other management tasks.
- Support and cooperation with other service desks.
- Cooperation with field service engineers.