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Fabrice Kanda 

                                                                    Graduate of Process Engineering 

Work History

Oct 2015Present

1st Line Engineer

Wincor Nixdorf Group in Warsaw
  • IT Solutions Providers. Duties: Handling tickets in customer service. 
  • Creation of service reports, Remote technical support for customers.
  • Customer Excellence center – quality check of service tickets.
  • Email correspondence with customers, other management tasks. 
  • Support and cooperation with other service desks.
  • Cooperation with field service engineers.
Aug 2014Oct 2015

1st Line Engineer

Atos IT Solutions and Services in Bydgoszcz
  • Managing information through  partners across different countries.
  • providing high-quality service to internal and external customers.
  • Ensure customer satisfaction with full respect and due diligence.
  • Supporting in technical issues, knowledge transfer among the team.
  • Maintain process documentation in order to achieve the team goals.
  • Cooperation with team members and other services area.
  • providing assistance in new projects and process.
Apr 2013Mar 2014

Customer Service Representative with French

IBM Global Services Delivery Center in Wroclaw
  • Providing integrated management and coordination of Incident management, Problem Management, change management.
  • Coordinate with customers support teams in order to get the required details to diagnose issues.
  • handling tickets in Customer service softwares applications.
  • help in normal restoration of operations in solving technical issues.
  • Using existing and personal knowledges in order to assure the customers expectation.
Jul 2011Sep 2012

Trainee Chemical Engineering with Polish - English

Bikkoplast Plastic Processing in Wroclaw

  • Working closely with process chemists and control engineers to ensure the process plant. Provide maximum output of production level.
  • Using Computer assisted engineering and chemical softwares.
  • Assessing options by developing and testing process simulation models.
  • Develop processes to separate components of liquids or gases or to generate electrical currents using controlled chemical processes.
  •  Evaluate equipment and processes to ensure compliance with safety and environmental regulations.

Jun 2009Feb 2010

IT Junior Analyst with French

Deneckere Grote Group in Kortrijk Belgium
  • Providing Business analyst. Implement advanced strategies for gathering,
  • Applying the best practices for effective communication and solving problem. Reviewing and analyzing the requirements data.
  • Raising new technical methods and create new concepts in order to achieve the process. 
Oct 2008Dec 2008

Inventory Officer - Shipment tracking

DHL Poland Service Point in Wroclaw
  • Registration of manufactured products.
  • Ensure the trucks loading and unloading operation.
  • Assure the Dispatching of different products and letters. 
Apr 2003Nov 2003

Medical Health Officer

MONUC - United Nations Mission in DRC - Oxfam

  • Provide help sanitary among war refugees across drcongo districts
  • Assure the human right promotion through the affected regions.
  • Registration and distribution of essentials equipement.


Oct 2015Present

Nanoengineering - Master degree in progress

Warsaw University of Technology

Master of Applied Chemical engineering and process

Wroclaw University of Technology

Apllied chemical engineering and process


Bachelor of Chemical engineering and process

Wroclaw University of Technology

Chemical engineering and process


Certificate of Polish language

Polish language school for foreigners in wroclaw

Bachelor of International Management 

at Medical University of kinshasa

Mathematic and Physics - Diploma

at kinshasa GS Lemba high school