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fabrice Kanda 

                                                                  Graduate of Chemical and  Process Engineering 

Work experience

Oct 2015Present

1st Line Engineer

Wincor Nixdorf Group in Warsaw (Poland)
  • Supporting customer about software and hardware incidents
  • Assisting customers with deployment of network security products like firewall, IPS/IPS and VPN solutions
  • Creating and providing new resolutions while working with senior support engineers
  • Creation of service reports, Remote technical support for customers.
  • Customer Excellence center – quality check of service tickets.
  • Email correspondence with customers, other management tasks. 
  • Support and cooperation with other service desks.
  • Cooperation with field service engineers.
Aug 2014Oct 2015

1st Line Engineer

Atos IT Solutions and Services in Bydgoszcz (Poland)
  • Management of information through our partners in different countries.
  • Providing a high level of service to all our internal and external customers.
  • Ensure the customer satisfaction with full respect and due diligence.
  • Look for solutions to technical issues of the client, ensure a good transfer of knowledge to other team members.
  • Updating the process database in order to achieve the goals set in common agreement with the customer.
  • Provide technical and professional assistance in other new projects undertaken by the company
  • Cooperation with team members and other services area.
Apr 2013Mar 2014

Customer Service Representative with French

IBM Global Services Delivery Center in Wroclaw (Poland)
  • Provide an integrated management and coordination of incident management, problem management, change management.
  • Cooperating with another support team to provides the proper diagnostic issues. 
  • handling tickets in Customer service software applications.
  • Assists  in the normal restoration of operations in solving technical issues.
  • Using my own personal skills in order to assure the customers expectation.
Jul 2011Sep 2012

Trainee Chemical Engineering with Polish - English

Bikkoplast Plastic Processing in Wroclaw (Poland)

  • Working closely with process chemists and control engineers to ensure the process plant. Provide maximum output of production level.
  • Using Computer assisted engineering and chemical softwares.
  • Assessing options by developing and testing process simulation models.
  • Develop processes to separate components of liquids or gases or to generate electrical currents using controlled chemical processes.
  •  Evaluate equipment and processes to ensure compliance with safety and environmental regulations.

Jun 2009Feb 2010

IT Junior Analyst with French

Deneckere Grote Group in Kortrijk (Belgium)
  • Providing Business analyst. Implement advanced strategies for gathering,
  • Applying the best practices for effective communication and solving problem. Reviewing and analyzing the requirements data.
  • Raising new technical methods and create new concepts in order to achieve the process. 
Oct 2008Dec 2008

Inventory Officer - Shipment tracking

DHL Poland Service Point in Wroclaw (Poland)
  • Registration of manufactured products.
  • Ensure the trucks loading and unloading operation.
  • Assure the Dispatching of different products and letters. 
Apr 2003Nov 2003

Medical Health Officer

MONUC - United Nations Mission in DRC - Oxfam

  • Provide help sanitary among war refugees across drcongo districts
  • Assure the human right promotion through the affected regions.
  • Registration and distribution of essentials equipement.

EducationAL BACKGROUND

Oct 2016Present

Nanoengineering - Master degree in progress

Wrocław University of Technology
20132015

Master of Applied Chemical engineering and process

Wrocław University of Technology

Apllied chemical engineering and process

20072013

Bachelor of Chemical engineering and process

Wrocław University of Technology

Chemical engineering and process

20062007

Certificate of Polish language

Polish language school for foreigners in wrocław