Varvara Baltag

London

Summary

Customer - orientated server with excellent interpersonal and communication skills. Food and beverages expert. Maintains a positive attitude and a great sense pf humor during peak hours.

Work experience

Aug 2015 - Nov 2015

Waitress

The Plough (United Kingdom)

Delivered quality service by providing a warm and welcoming environment.
Maintained complete knowledge of restaurant menu, including daily specials.
Verified cash drawer against the day’s receipts.

Sep 2014 - Dec 2014

Catering Assistant

Frank B's, London (United Kingdom)

Demonstrated genuine hospitality while greeting and establishing rapport with the guests.
Effectively listened to, understood and clarified guest concerns and issues.
Assisted colleagues whenever possible.

Apr 2014 - Nov 2014

Bartender

The Old Moot House, London (United Kingdom)

Maintained full knowledge of beverage lists and promotions.
Served each guest courteously, quickly and efficiently.
Managed strict beverage control to minimize waste.
Closed out cash register and prepared cashier report.

Mar 2014 - Jun 2014

Customer Service

The British International School ,London (United Kingdom)

Managed high call volume with tact and professionalism.
Addressed and resolved costumer product complaints empathetically and professionally.
Prepared reports and communication for senior management and clients.
Analysed call volume and average call time to monitor Customer Service Representative performance and productivity.

Jul 2013 - Oct 2013

Waitress

Sapori Ristorante Italiano , Williamsburg (United States)

Provided friendly and attentive service.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Assisted co-workers whenever possible.
Maintained high standards of cleanliness and sanitation.

Languages

English (fluent); Russian (fluent); Romanian (native).