Varvara Baltag

  • London
Varvara Baltag

Summary

Customer - orientated server with excellent interpersonal and communication skills. Food and beverages expert. Maintains a positive attitude and a great sense pf humor during peak hours.

Work History

Work History
Aug 2015 - Nov 2015

Waitress

The Plough (United Kingdom)
  • Delivered quality service by providing a warm and welcoming environment.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Verified cash drawer against the day’s receipts.
Sep 2014 - Dec 2014

Catering Assistant

Frank B's, London (United Kingdom)
  • Demonstrated genuine hospitality while greeting and establishing rapport with the guests.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Assisted colleagues whenever possible.
Apr 2014 - Nov 2014

Bartender

The Old Moot House, London (United Kingdom)
  • Maintained full knowledge of beverage lists and promotions.
  • Served each guest courteously, quickly and efficiently.
  • Managed strict beverage control to minimize waste.
  • Closed out cash register and prepared cashier report.
Mar 2014 - Jun 2014

Customer Service

The British International School ,London (United Kingdom)
  • Managed high call volume with tact and professionalism.
  • Addressed and resolved costumer product complaints empathetically and professionally.
  • Prepared reports and communication for senior management and clients.
  • Analysed call volume and average call time to monitor Customer Service Representative performance and productivity.
Jul 2013 - Oct 2013

Waitress

Sapori Ristorante Italiano , Williamsburg (United States)
  • Provided friendly and attentive service.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Assisted co-workers whenever possible.
  • Maintained high standards of cleanliness and sanitation.

Languages

 English (fluent);  Russian (fluent); Romanian (native).