Geek Squad Supervisor
- Partnered successfully with computers, home theater, and connected car departments to produce the sales need for geek squad services to maintain over 100% revenue.
- Trained, coached and mentored staff to ensure smooth adoption of new programs including Windows 8.1 and 10, multiple tool to fix clients computers, and new systems rolled out by Best Buy.
- Exceeded company objectives with having the best turn-time and client satisfaction score in the market.
- Hired and trained for Geek Squad as well and help in the hiring process for the sales floor.
- Resolved customer issues in a clear, courteous and straightforward manner in store and over the phone.