Brandon Kropfinger

Geek Squad Supervisor

Professional Summary

Customer-oriented Geek Squad Supervisor successful and troubleshooting and handling customer support issues in a timely manner.  A Leader in Best Buy for over 10 years in multiple departments and stores and have been successful by always keeping the customer first.


  • Customer Focused
  • Effective Problem Solver
  • Skilled Trainer
  • Deadline-Oriented
  • Efficient Multi-Tasker
  • Consistently meet goals
  • Effective Leader
  • Fast Learner
  • Goal Oriented
  • Excellent Customer Service Skills.

Work History

Work History
Jun 2010 - Jun 2015

Geek Squad Supervisor

Best Buy
  • Partnered successfully with computers, home theater, and connected car departments to produce the sales need for geek squad services to maintain over 100% revenue.
  • Trained, coached and mentored staff to ensure smooth adoption of new programs including Windows 8.1 and 10, multiple tool to fix clients computers, and new systems rolled out by Best Buy.
  • Exceeded company objectives with having the best turn-time and client satisfaction score in the market.
  • Hired and trained for Geek Squad as well and help in the hiring process for the sales floor.
  • Resolved customer issues in a clear, courteous and straightforward manner in store and over the phone.
Apr 2005 - Jun 2010

Computer Sales Manager

Best Buy
  • Supervised a sales force of 10 to 15 employees.
  • Trained sales staff to meet our goals.  Maintained over a million dollars in revenue every year.
  • Always worked at having the best staffed and best trained department in the company.


Aug 1995 - May 1999

High School Diploma

Luther High School

General Education