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Work experience

  • Trained and supervised 4 new IT Helpdesk members
  • Revised and updated training documents for future trainers and trainees
  • Managed IT ticketing system to ensure customers’ submitted tickets are getting resolved or
  • escalated to other appropriate IT divisions
  • Performed tech-refresh, system imaging, data transfer, and workstation set-up
May 2013Nov 2013

IT Administrator Inter

Synopsys, Inc.
Jun 2012May 2013

GSC IT Personnel

Synopsys, Inc.

  • Provided tier 1 technical support to users through phone as well as in person on a daily basis
  • Documented and submitted users’ requests, inquiries for quick and proper escalations
  • Minor diagnostic in PC hardware problems, iOS, and Android smartphones
  • PC software troubleshooting: MS Office Suite, WebEx, CISCO IP phone, and malware removal
  • Network and remote access configuration: VPN/VNC, intranet, and wireless set up
Jul 2011Jul 2012

Technical Trainer

CompTechs, OTI

  • Refurbished donated systems to award to disadvantaged students on campus
  • Supervised and provided hand-on training in computer hardware/software troubleshooting
  • Managed asset inventory and assisted in developing and refining departmental support procedures
Jun 2007Aug 2009

IT Administrator

Speed Healing Center Clinic
  • Setup, maintained, and supported several workstations (Windows/Linux), printers, and  network devices
  • Setup and configured various productivity and business applications

Education

Aug 2013Present

B.S.

San Jose State University

B.S. in Business Administration, Management Information System concentration, San Jose State

University, San Jose, CA, expected graduation May 2015