Duy Van

  • Milpitas, CA US
Duy Van

Work History

Work History

  • Trained and supervised 4 new IT Helpdesk members
  • Revised and updated training documents for future trainers and trainees
  • Managed IT ticketing system to ensure customers’ submitted tickets are getting resolved or
  • escalated to other appropriate IT divisions
  • Performed tech-refresh, system imaging, data transfer, and workstation set-up
May 2013 - Nov 2013

IT Administrator Inter

Synopsys, Inc.
Jun 2012 - May 2013

GSC IT Personnel

Synopsys, Inc.

  • Provided tier 1 technical support to users through phone as well as in person on a daily basis
  • Documented and submitted users’ requests, inquiries for quick and proper escalations
  • Minor diagnostic in PC hardware problems, iOS, and Android smartphones
  • PC software troubleshooting: MS Office Suite, WebEx, CISCO IP phone, and malware removal
  • Network and remote access configuration: VPN/VNC, intranet, and wireless set up
Jul 2011 - Jul 2012

Technical Trainer

CompTechs, OTI

  • Refurbished donated systems to award to disadvantaged students on campus
  • Supervised and provided hand-on training in computer hardware/software troubleshooting
  • Managed asset inventory and assisted in developing and refining departmental support procedures
Jun 2007 - Aug 2009

IT Administrator

Speed Healing Center Clinic
  • Setup, maintained, and supported several workstations (Windows/Linux), printers, and  network devices
  • Setup and configured various productivity and business applications

Education

Education
Aug 2013 - Present

B.S.

San Jose State University

B.S. in Business Administration, Management Information System concentration, San Jose State

University, San Jose, CA, expected graduation May 2015