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CASA-Court Appointed Special Advocate


 OBJECTIVE  Virtual Home Based Opportunities in  Administrative Support/Customer Service

A highly ambitious, self-motivated, and enthusiastic professional with over 10 years of Administrative Support and Customer Support experience. Skilled in working in fast-paced environments with strong organizational, analytical, leadership, and interpersonal skills. Committed to excellent customer service, taking projects from concept to completion,exceeding expectations, and problem solving; accustomed to working independently

and in a team environment.

Work experience

Feb 2008Present

Real Estate Wholesale Marketer

Virtual Home Office
  • Act as liaison between wholesale investors and realtors while conducting independent  research marketing strategies to increase sales.
  • Ability to build business relationships with wholesale investors and realtors.
  • Enter real estate contracts, managed files, and records to effectively
  • Successfully handled heavy telephone contact with realtors, brokers, and contractors in a professional and  friendly manner.

Administrative Assistant

ProTech Inc
  • Managed the front office, provided extraordinary customer service to the general public with the ability to multi-task; cross-trained in other departments to benefit the company.
  • Accurately completed and verified employee time records using Quick Books.
  • Performed data entry of vendor, sales, and payroll accounts, as well as accounts receivable and accounts payable. Provided support to the sales staff in duties including: order taking, typing correspondence, faxes, phone messages, mailing, deliveries, and incoming emails for the sales staff.
  • Researched and compared pricing quotes for the ordering of office supplies and equipment to effectively save the company time and money.
  • Successfully implemented a new filing system, which resulted in streamlining daily operations.

Care Provider Assistant

  • Provided transportation to clients and assisted with housekeeping duties such as cooking,  cleaning, washing clothes, and running errands as needed.
  • Researched various resources and programs that benefited the client to improve their health.
  • Accomplished the ability to establish relationships with clients and case managers.
  • Ability to handle records of clients' progress and report any changes to appropriate case manager.

APPLEONE (Staffing Agency)

District Attorneys' Office, Legal Clerk

  • Ability to read and interpret legal documents, answered all phones inquiries, and accurately entered court subpoenas.
  • Retrieved and distributed files upon request daily for judges and lawyers.

John Muir Medical Center, Appointment Scheduler

  • Efficiently answered inbound calls from patients courteously and professionally.
  • Proficient in scheduling medical appointments and computerized scheduling    systems.
  • Ability to maintain patient confidentiality; originated, updated, and maintained patient  information and records.

        (Will explain at interview. 2002-2004)


Office Assistant

SCI-TEK STAFFING (Staffing Agency)
  • Managed the front office and provided quality customer service to the general public through phone communication; typed correspondence, reports, and entered vendor information into  the database.
  • Entered documents in the computer, and distributed the mail on a daily basis.
  • Achieved the ability to learn and gain knowledge of all company departments effectively for    quality production standards and met deadlines using good management skills.

ADECCO INC (Staffing Agency

   Key Assignments:

  City of Vacaville, Housing Authority, Senior Clerk

  • Provided exceptional customer service and phone communications to the general public and clients; transferred incoming calls to appropriate staff.
  • Typed correspondence, memos, reports, and efficiently prioritized projects and established deadlines; assisted case manager's with client cases' to help provide quality service to their clients on behalf of finding affordable housing resources, food vouchers, and other needs.
  • Ability to learn and gain knowledge that applied to the overall daily functions within the dept.

  Genentech, Inc Data Entry Clerk

  • Accurately entered documents, and discrepancies into the database; verified, proofread, and corrected necessary errors as needed for completeness.
  • Assisted with weekly departmental reports and audits. Implemented and improved new filing  system to ensure each dept ran smoothly, which saved the dept. time and money.
  • Gained knowledge and the ability to cross train in other departments.

Appointment Clerk II

  • Successfully and efficiently worked in a fast paced environment with ability to change direction midstream as  needed to assure quality service to patients.
  • Professionally answered heavy inbound calls and scheduled medical appointments.
  • Ability to cross train and assisted medical staff with back office functions to benefit the company.
  • Demonstrated team work abilities while working with co-workers, physicians, and medical staff.
  • Received many patient commendations due to having compassion, positive attitude, being efficient, going the  extra mile to make a difference, which resulted in patient satisfaction and repeated business for the company.

Loan Processing Clerk

  • Processed loan applications into the computer, analyzed and verified all loan documents to determine approval.  Assisted other departments when short staffed to make sure  production was up to standards
  • Conducted multiple transactions throughout the workday while using time management skills to increase  productivity.
  • Created a loan processing filing system, which resulted in expediting the loan process for all departments.

          (Will explain at interview. 1996-1998)


Medical Appointment Clerk

  • Efficiently handled over 125 inbound calls daily and scheduled medical appointments in a call center environment and consistently met daily department goals.
  • Ability to learn new tasks, while working in a fast paced environment, established effective relationships and  worked as a team with patients, staff, and management.
  • Accurately entered patients' demographics, medical history in to the computer.
  • Ability to maintain patient confidentiality and follow company standards

KEYWORDS: virtual assistant, data entry  clerk, home based agent, virtual clerical assistant, work from home,  claims assistance, real estate, ,payroll assistant, virtual typing agent,coordinator


Associate in Science

Solano Community College


Virtual Home Office


Clerical Specialist

Solano Community College

Word Processing Specialist

Solano Community College