Senior Program Training Manager
- Defined turnaround strategy for critically delayed introduction of a new product/ software training methodology. Duties included P&L, Statement of Work development, RFP reviews, project (training) delivery and customer satisfaction.
- Oversaw financial performance, budget management ($2M+), and program quality control for international training programs. Increased training revenue by 200% to nearly $600K USD in 12 months, increasing service margins to 40% within the service organization.
- Facilitated the redesign of the training website and marketing collateral used by customers, employees and regional account teams to assist with Request for Proposals (RFP's) and Sales Quotes.