Printing tool Download PDF

Pat Gomez

Customer Service/Transportation/Business Management


Seasoned customer service professional with years of experience in different areas of the transportation and hospitality industries.  Competent and self-motivated with a strong work ethic and sense of pride and responsibility.  Seeking a new opportunity with a well established company for the chance to apply all of my skills and grow within the organization.



Associate's in Applied Science

Northwestern Business College

Hospitality Business Management

Work experience

2011Jan 2016

Delivery Coordinator

The Blossom Boys Floral

Delivery Coordinator Responsible for delivery and installation of floral products to various event locations. Route planning and customer service liaison. Safe retrieval of rental event equipment at the end of events. Maintained a clean and safe driving record.

Nov 2013Sep 2014

Customer Service Representative

Avis Budget Car Rental O'Hare Airport

Greeting all customers and closing their accounts upon vehicle return.  Engaging customers in dialogue to assure customer satisfaction.  Inspecting vehicles for damage and closing accounts using hand help computer.  Assisting customers with optional rental services and resolving disputes.  Using hand-held pc to update inventory and perform inventory checks of vehicles.  Rotating with co-workers to cover additional work tasks ensuring proper coverage.  Working and resolving customer disputes with minimal supervision.  Reporting all incidents and disputes through the proper company channels.

Feb 2011Aug 2011


CSR-Diabetic Medical Supplies
Dietitians at Home/ Driver- Responsible for safe and efficient delivery of different medical supplies in a fast paced environment. Kept a driver log and managed patient paperwork with detail and vital information securely. Contacted customers and constructed efficient daily routes. Maintained quality customer service including up-selling of the sister company's products and services.
Mar 2010Aug 2010


Highland Park Hospital-Millennium Parking
Valet Responsible for the safe and efficient delivery of patients' and guests' vehicles. Assessed and inquired if guests needed wheelchair or other assistance for transport. Maintained a clean and positive service and satisfaction record with guests and supervisor. Logged a detailed inspection of each vehicle prior to issuing a guest's parking stub.

Assistant Manager

Douglas Kent Design, Inc
Driver/Assistant Manager Responsible for the floral event company's logistics and clerical operations. Administered accounts payable and supervised drivers and laborers in all daily activities. Managed and executed event floral installations. Successfully completed installations in formal and non-formal events and locations. Secondary responsibilities ranged from making deliveries when short-staffed, arranging work schedules and serving as customer liaison. Managed company mail, invoices and parcel drop-offs and pick-ups.