WAH Customer Support Advisor
- Ability to navigate through multiple computer applications with speed and accuracy.
- Ability to work with customers to resolve billing inquiries.
- Provide troubleshooting assistance to customers with technical issues on their wireless device.
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
- Maintain a high level of world class customer service/professionalism to a wide range of customers.
- Recommend products that best suit the customer’s wireless requirement.
Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.