Phone Number: 1-855-268-4948
9419 Corporate Lake Drive, Tampa, FL 33634
Anviz Global, Technical Support Specialist June 3012
Current:Shuai SongUS Administrative Manager
Previous: Samantha Zang Administrative Director
Contact and Reference:
Shuai Song Mobile: 727-744-1689 Email: [email protected]
Samantha Zang Mobile: 417-369-6882 Email: [email protected]
Bill McDonalds Mobile: 239-234-7420 Email: [email protected]
Ron Reiter Mobile: 727-906-1631 Email: [email protected]
Bio-Office, Support Technician February 3012
- Support all technical aspects of the US business. Responsibilities including customer service support, application support for new business opportunities, training and supporting distributors and resellers to help with their customer issues.
- Responsible for the company's network, computers and access control system, including security of the office and the network, the VOIP phone system including configuration and maintenance
- Responsible for all aspects of the warehouse, including shipping and receiving of products, the generation and maintenance of all inventory records and for approving returns including the procedure and maintaining records.
- Application support on sales calls, offer advice to customers about the products and potential system configuration to meet their premise security needs. Leading to sales for partners of $30,000 or more.
- Beta Site Testing on new products and system solutions.
- Perform repairs on damage devices and products where possible.
- Develop processes and procedures to ensure the systems reliability and accessibility to customers. In addition establishing guides to ensure that customers have easily accessible and understandable systems procedures.
- Provide feedback needed features and benefits to the development department from customers for new product development.
- Trained distributors, resellers, customers and new employees on the system and products.
- Generated needed reports the Office Director with any requested information,
- Travel on business trips to visit clients for product and support training and for product presentations.
Don Hines CEO Anviz Global
Contact and Reference:
Don Hines Mobile: 813-451-7211 Email: [email protected]
Andrew Hill Mobile: 813-451-5793 Email: [email protected]
- Managed customer relationships while performing the required support.
- Provided training sessions with customers on how configure and use the System.
- Provided support by other alternatives like Chat, E-mail and Skype.
- Worked with resellers and distributors to resolve hardware or software issues for their clients.
- Answered sales calls, answered any questions about the System and made recommendation that best suited their needs.
- Analyzed and tested New Application, to report to the development team.
- QC (Quality Control) of all products before they were shipped.
- Verified and made reports on all RMA issued.