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Professional Objective

I am seeking a position that reflects my experience, abilities and personal attributes including, attaining objectives, technical knowledge, follow through, work ethic, energy, as a reliable computer professional.


Willing to relocate.



Office Management
CRM System Shipping and Receiving Inventory Logistics System Procedures Premise Security Systems Network Administration Training Personnel
Network Knowledge
Expertise hands in troubleshooting of Computer hardware related problems such like UPS, Printer and Drivers. Managing and Maintaining the Workstation’s, Routers and Switches. Configuring, Managing and Maintaining. Networking Equipment. Network printers Configuration & Maintenance. Network processing, centralized and distributive network connection. Installing, configuring and administering network technologies. Installed and configured DHCP Client/Server. Backup Management, Reporting and Recovery. Disaster Recovery. Restore IT Systems, Installation  & Maintenance. Virus Protection and Eradication. Configuring and troubleshooting Microsoft Outlook and Outlook express. Analysis of Security Alerts and Implementation of Recommendations Third-party middle ware and database software. Installing configuring administrating software applications. Security administration port security on switch and IP security on Router via Access list. Created and deployed desktop images using Symantec Ghost 10. Preparing monthly and weekly work status report and updating technology specific documents. Prepare Network’s Cables (RJ-45 CAT 5-6).
Technical Knowledge
Computer assembling and maintenance. Biometric Time Clocks and Access Control Devices Firmware and networking interface Troubleshooting both product and system infrastructure hardware & software problems. Configuring and troubleshooting Networking hardware Configuring and troubleshooting desktops, laptops and workstations. Sound knowledge of digital and analog embedded computer hardware. Wide knowledge of motherboard and circuit designs of monitor. Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems. Familiar with electrical hardware test equipment (Multimeter, PCB testing card, analog meter, etc.) Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices.
Communication Skill:
English (Fluent) Spanish (Fluent)    
Application Software
  Microsoft Office Word Microsoft Office Excel Microsoft Office PowerPoint Microsoft Office Outlook Microsoft Visio Team Viewer GoToTraining Familiar with C++ Language Familiar with Visual Basic Language
Operating Systems:
  Windows 8 Windows 7 Windows Vista Windows XP Pro Windows 95/98/Me/2000  

Work experience

Feb 2012Present

Technical Support Specialist

Anviz Global Inc. / Bio-Office Inc.


Phone Number: 1-855-268-4948



9419 Corporate Lake Drive, Tampa, FL 33634 Anviz Global, Technical Support Specialist                                                                June 3012 Supervisor: Current:Shuai SongUS Administrative Manager

Previous: Samantha Zang              Administrative Director

Contact and Reference:

Shuai Song                          Mobile: 727-744-1689        Email: [email protected] Samantha Zang                  Mobile: 417-369-6882        Email: [email protected] Bill McDonalds                    Mobile: 239-234-7420        Email: [email protected] Ron Reiter                           Mobile: 727-906-1631        Email: [email protected]     Responsibilities:
  • Support all technical aspects of the US business. Responsibilities including customer service support, application support for new business opportunities, training and supporting distributors and resellers to help with their customer issues.
  • Responsible for the company's network, computers and access control system, including security of the office and the network, the VOIP phone system including configuration and maintenance
  • Responsible for all aspects of the warehouse, including shipping and receiving of products, the generation and maintenance of all inventory records and for approving returns including the procedure and maintaining records.
  • Application support on sales calls, offer advice to customers about the products and potential system configuration to meet their premise security needs. Leading to sales for partners of $30,000 or more.
  • Beta Site Testing on new products and system solutions.
  • Perform repairs on damage devices and products where possible.
  • Develop processes and procedures to ensure the systems reliability and accessibility to customers. In addition establishing guides to ensure that customers have easily accessible and understandable systems procedures.
  • Provide feedback needed features and benefits to the development department from customers for new product development.
  • Trained distributors, resellers, customers and new employees on the system and products.
  • Generated needed reports the Office Director with any requested information,
  • Travel on business trips to visit clients for product and support training and for product presentations.
Bio-Office, Support Technician                                                                            February 3012 Supervisor: Don Hines CEO Anviz Global Andrew Hill---------------Supervisor

Contact and Reference:

Don Hines                 Mobile: 813-451-7211          Email: [email protected] Andrew Hill               Mobile: 813-451-5793          Email: [email protected] Responsibilities:
  • Managed customer relationships while performing the required support.
  • Provided training sessions with customers on how configure and use the System.
  • Provided support by other alternatives like Chat, E-mail and Skype.
  • Worked with resellers and distributors to resolve hardware or software issues for their clients.
  • Answered sales calls, answered any questions about the System and made recommendation that best suited their needs.
  • Analyzed and tested New Application, to report to the development team.
  • QC (Quality Control) of all products before they were shipped.
  • Verified and made reports on all RMA issued.
Dec 2011Feb 2012

Maintenance Technician

Walmart Associates, Inc. Store 5300
Supervisor: Daniel HonoresShift Manager Address:

9205 Gibsonton DriveGibsonton, FL 33534

Contact:  Daniel Honores:                    Mobile: 813-672-0739 Email: [email protected] Responsibilities:
  • Maintaining the cleanliness of the store.
  • Assist customers at any time and help them with any concern.
  • Help associates by moving merchandise to the different departments.
  • Help Unload new arriving merchandise.
  • Help maintain all the merchandise in the storage organized.
  • Collect all the set aside cardboard on the store process them on the bailer.
  • Maintain the bailer ready for use at all times and empty when necessary.
  • Collect shopping carts from the parking.
Apr 2010Apr 2011

Laboratory Technician

Inter-American University, Guayama Campus
Supervisor: Juana Aponte CabreraDirector of Informatics and Telecommunications Address: Bo Machete Carr 744 km 12 Guayama PR 00784-4004 Contact:  Juana Aponte Cabrera:                            787-864-2222 Ext. 2241, 2341 Email: [email protected] Web site: Responsibilities:
  • Provided hardware/software support for 254 computers and workstations.
  • Team member of the IT Division, provided support for over 400 computers and workstations.
  • Maintained a networked environment containing five routers and switches.
  • Installed, certified and troubleshoot campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.
  • Installed and networked computers in classrooms (20+ computers).
  • Created Backup Disk Images using Acronis True Image and Norton Ghost to facilitate maintenance and configuration of multiple classrooms.
  • Provided technical support for students using Access, Excel, Word, VB.
  • Worked with vendors to resolve hardware operating system issues.
  • Analyzed bugs in system and application software.
  • Wrote scripts and batch files as needed to enhance the function of the operating system.
  • Tested software.
  • Supervision of lab equipment and facilities.
  • Keeping records of equipment, lab supplies and use.

Recommendation Letter