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Business Needs I can Address

Implement or enhance CRM, data warehouse, business intelligence, master data management projects using internal/external resourcesImplement and/or enhance customer data integration initiativesRe-engineering of existing processes and controls to gain operational efficiencies Strategic Initiatives – DW/BI strategy, Program and Portfolio ManagementSystem Integration activities due to acquisition / mergers


Senior Information Technology professional, with 20+ years of progressive experience leading teams from business strategy planning through implementation of large-scale information management solutions.Extensive technical leadership experience across CRM, SFA, master data management, information architecture, data integration, data warehousing, and business analytics. Recognized for building and managing superior client relationships and mobilizing project teams toward achieving business objectives.Expertise includes:

  • Leading programs and projects from portfolio rationalization to management of resources, tasks and budgets ranging from 250K to 12M.
  • Providing thought leadership to both business and technical groups in initiatives such as consolidating BI platforms, real time data warehousing, sales force automation, data integration, analytical applications, and cross functional process re-engineering programs.
  • Cultivating and managing vendor relationships, including offshore development, fixed price outsourced contracts, and employment of time and materials based short-term resources.
  • Adept at conceptualizing internal and third party information assets and effectively communicating complex technology solutions to non-technical audience.

Work experience

May 1995Jun 2009

Sr. Manager, IT Business Intelligence

Direct operations of USSM Business Intelligence reporting department supporting the home office and field reporting needs for all US strategic brands. Participate in defining strategic direction and driving tactical execution for the department.Managed implementation of enterprise wide Sales and Marketing data warehouse (internalized operations from external vendor resulting in cost savings of $2.5m per yr.Implemented Master Customer Management to integrate internal/external sources of customer data providing a 360 degree view of all customer touch points; Users were able to report on accurate and reliable customer data across the enterprise. Designed and Implemented Business Intelligence system to provide home office and field personnel with access to Rx, sales and field activity data; Also provided access to national prescription and promotional data for market research / competitive intelligence purposes. Migrated the SAS data mart environment with over 100+ users to a new technology platform enabling future growth and deployment of complex applications – data mining, customized territory level forecasts.

Feb 1993Apr 2005

Programmer Analyst

Nycomed Pharmaceuticals

Partnered with Big 4 consultants in designing and implementing several high visibility projects for Sales and Marketing & Business Development functions


IT Consultant

Participated in implementation of several large scale projects including the Frequent Flyer Program and Call Center applications.


IT Consultant




Operational Efficiencies
End to End Process Improvement Post-merger integration Leveraging BI and ETL / Data Cleansing technologies Identification and Implementation of best practices
Team Management
Direct development team of up to 30 Internal / External resources Onsite and Offshore teams Knowledge transfer  from external resources to FTE Coaching and mentoring high performance teams
Pharmaceutical Industry Knowledge
Sub-national data sources - IMS Health Plantrak, Xponent, DDD, Patient Data - Wolters Klower - Source deliverables National Audits data sources Market Research data sources Sales Operations knowledge -Alignment, Targeting, Segmentation, Incentive Compensation
Strategic Leadership
Setting strategic direction including consolidation efforts Creation of Centers of Excellence Project Management Office Analysis, Synthesis and Presentation to senior management
IT Project Management
  Manage complex global projects with multiple touch points Re-align derailed projects Cost/Benefit and Gap analysis Manage user expectations and scope creep On time / On budget delivery