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Hossam Hassan

Technical Support specialist at Tedata

Work experience

Aug 2014Present

Technical Support Specialist

TE Data
Responsible of creating technical tickets for customer’s problems and handling orders, rapidly responding to the customer and assisting the customer with installation and basic questions. He/she is also responsible of providing the customer with knowledge about ADSL service, escalating issues to second level support, following customer problems and achieving customer satisfaction, increasing businesses diversify and products, and having the ability to receive and handling the complaints and providing technical support to the customer

Certifications

CCNA