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Vivek T Shukla

Customer Support Executive (21 months Exp.)       Team Leader (9 months Exp.)

Objective

To seek challenging assignment and responsibility in an environment of growth and excellence and earn
a job which provides me with an opportunity for growth and career advancement as successful
achievements, Resulting in Growth of My Organization.

Work experience

SinceSeptember - 2016

Customer Support Executive

Tech Mahindra Pvt Ltd.

Telecom Process

2015-122016-06

Owner

Vivish Infotech

Owner Data Entry Center

2014-122015-09

Team Leader

Anax International

Team Management, WFM, Escalation Calls etc.

2013-022014-11

Customer Service Executive

Serco Global Ltd.

Customer Service Executive Inbound Customer Support, Banking Process

Education

2008March 

School

GSHEB

S V V S.H.S.S.

2010March 

High School

GSHEB

S V V S.H.S.S.

.

Skills

Team Management

Recognizing The Value Of Team Members, Involving The Team In Decisions That Affect Them, Being Prepared To Listen, Leading By Example, Being Prepared To Admit Mistakes.

Information Technology

All windows Operating Systems, MS-Office, Macro, SEO, Website Maker.

Customer Support 

Active Listening, Clear Communication, Ability to use Positive Language.

Customer Satisfaction

Patience, Attentiveness, Calming Presence,Good Persuasion Skill, Closing Ability.

Portfolio

Name                        : Vivek Tusharbhai Shukla

Date Of Birth            : 26-04-1993

Address                     : S1/7, Nandini House, NR. Dena Bank,

                                    Naranpura Railway Crossing,  Naranpura, Ahmedabad.

Languages Known    : Mother Tongue    : Gujarati

                                     Other Languages : English , Hindi

Marital Status           : Married

Hobbies                    : Reading , Listening Music , Internet Research, Trying New Things.

Declaration 

I Hereby confirm that all details given above is correct and best per my knowledge.

Thank You,

Vivek Shukla