Customer Support Representative
TAMS(Telecom Asset Management System) C-DOT ALCATEL-LUCENT
TAMS application helps in the management of Telecom equipment life cycle from planning for a device till its disposal. The goal of this application is to help the organization to effectively use the available assets and in turn reduce the cost spend on the Telecom assets. Played a significant role in the Testing of TAMS application. Developed and executed test plans to ensure product reliability and scalability. Responsibilities include implementing test processes and procedures. Job Profile: Writing of Test Plan and Test Procedures. Product demo to the customer. Complete Functional and Performance testing of the product. Performing Load and Measurement test as per the traffic model. Performing Acceptance testing by integrating with CDOT NMS. Raising and Tracking of bugs. Remote Technical support to the client. ARTS for bug analysis. Epic for Documentation. Wireshark for trace analysis Job Profile: Testing of network monitoring tools Testing of WebEx application. Technical support for networking products like Wired and Wireless Routers and Switches. Administration and technical support for WebEx services and WebEx Remote Access Responsibilities: Quality monitoring for the Team. Training and mentoring the new hires. Consolidating and analysis of daily reports.: Best Employee Recognition Award for 2005. Won awards for best quality in customer support. Domain: Network Installation, Network/Fiber testing. Job Profile: Providing technical assistance Installation and LAN Testing in Kochi Refineries. Kochi. Customer Interaction for submitting quotes for Network Installation..
