Vivek Chaturvedi

  • Noida ,Utter pradesh
  • 8826872564
  • rkabirkb96@gmail.com
Vivek Chaturvedi

Operation Manager

Objective

To be a part of the dynamic corporate environment and contribute to the organizational growth and in the process acquire knowledge and new skills.

 

Work History

Work History
May 2015 - Present

Operation Manager

KPL AIM SOLUTIONS PVT. LTD.
  • Directly accountable for managing teams up to 60 employees
  • Interacting with Support functions for staffing & scheduling requirements, performance reporting etc.
  • Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets.
  • Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increase productivity.
  • Managing Team Leads & CCEs and work towards Process Excellence.
  • Lead, direct and manage inbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
  • To make necessary changes in staffing based on day of week, Call volume and other anticipated events.
  • Monitors productivity of customer service representatives and generates reports.
  • Manages the sub ordinates and is responsible for overall direction, Co-ordination Planning, assigning and directing.

Oct 2014 - Apr 2015

Assistant Manager

NGC Business Solutions Pvt. Ltd.
  • Directly accountable for managing teams up to 42 employees
  • Interacting with Support functions for staffing & scheduling requirements, performance reporting etc.
  • Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets.
  • Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increase productivity.
  • Managing Team Leads & CCEs and work towards Process Excellence.
  • Lead, direct and manage inbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
  • Personally coach, train and mentor direct subordinates and provided career development opportunities through training and quality management activities.
  • To make necessary changes in staffing based on day of week, Call volume and other anticipated events.
  • Monitors productivity of customer service representatives and generates reports.
  • Manages the sub ordinates and is responsible for overall direction, Co-ordination Planning, assigning and directing.
  • Direct Client interaction, correspondences with client and its customers.
  • Identifying capacity limitations & bottlenecks and process problems and bringing about improvements in the same.

Feb 2013 - Sep 2014

Team Leader

VG India Company
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Provide the team with a vision of the project objectives
  • Motivate and inspire team members
  • Lead by setting a good example (role model) - behavior consistent with words
  • Coach and help develop team members; help resolve dysfunctional behavior
  • Facilitate problem solving and collaboration
  • Strive for team consensus and win-win agreements
  • Ensure discussions and decisions lead toward closure
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Assure that the team members have the necessary education and training to effectively participate on the team
  • Encourage creativity, risk-taking, and constant improvement
  • Recognize and celebrate team and team member accomplishments and exceptional performance
Jan 2012 - Jan 2013

Assistant team Leader

One Touch Solutions Pvt Ltd.
  • Work in under team leader with 30 employees
  • Provide the team with a vision of the project objectives
  • Motivate and inspire team members
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Assure that the team members have the necessary education and training to effectively participate on the team
  • Encourage creativity, risk-taking, and constant improvement
  • Recognize and celebrate team and team member accomplishments and exceptional performance

Education

Education
2010 - 2013

B.Com

D.D.U University
Jul 2009 - Jun 2010

Intermidiate

City public School

Science Stream

Jul 2006 - Jun 2007

H.S.C

City Public School

Science Stream