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Objective

To be a part of the dynamic corporate environment and contribute to the organizational growth and in the process acquire knowledge and new skills.

 

Work experience

May 2015Present

Operation Manager

KPL AIM SOLUTIONS PVT. LTD.
  • Directly accountable for managing teams up to 60 employees
  • Interacting with Support functions for staffing & scheduling requirements, performance reporting etc.
  • Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets.
  • Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increase productivity.
  • Managing Team Leads & CCEs and work towards Process Excellence.
  • Lead, direct and manage inbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
  • To make necessary changes in staffing based on day of week, Call volume and other anticipated events.
  • Monitors productivity of customer service representatives and generates reports.
  • Manages the sub ordinates and is responsible for overall direction, Co-ordination Planning, assigning and directing.

Oct 2014Apr 2015

Assistant Manager

NGC Business Solutions Pvt. Ltd.
  • Directly accountable for managing teams up to 42 employees
  • Interacting with Support functions for staffing & scheduling requirements, performance reporting etc.
  • Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets.
  • Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increase productivity.
  • Managing Team Leads & CCEs and work towards Process Excellence.
  • Lead, direct and manage inbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
  • Personally coach, train and mentor direct subordinates and provided career development opportunities through training and quality management activities.
  • To make necessary changes in staffing based on day of week, Call volume and other anticipated events.
  • Monitors productivity of customer service representatives and generates reports.
  • Manages the sub ordinates and is responsible for overall direction, Co-ordination Planning, assigning and directing.
  • Direct Client interaction, correspondences with client and its customers.
  • Identifying capacity limitations & bottlenecks and process problems and bringing about improvements in the same.

Feb 2013Sep 2014

Team Leader

VG India Company
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Provide the team with a vision of the project objectives
  • Motivate and inspire team members
  • Lead by setting a good example (role model) - behavior consistent with words
  • Coach and help develop team members; help resolve dysfunctional behavior
  • Facilitate problem solving and collaboration
  • Strive for team consensus and win-win agreements
  • Ensure discussions and decisions lead toward closure
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Assure that the team members have the necessary education and training to effectively participate on the team
  • Encourage creativity, risk-taking, and constant improvement
  • Recognize and celebrate team and team member accomplishments and exceptional performance
Jan 2012Jan 2013

Assistant team Leader

One Touch Solutions Pvt Ltd.
  • Work in under team leader with 30 employees
  • Provide the team with a vision of the project objectives
  • Motivate and inspire team members
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Assure that the team members have the necessary education and training to effectively participate on the team
  • Encourage creativity, risk-taking, and constant improvement
  • Recognize and celebrate team and team member accomplishments and exceptional performance

Education

20102013

B.Com

D.D.U University
Jul 2009Jun 2010

Intermidiate

City public School

Science Stream

Jul 2006Jun 2007

H.S.C

City Public School

Science Stream