Vishwanath Shetty

  • Mumbai Maharastra

Work History

Work History
Feb 2011 - Present

Senior incident Analyst

NCR Corporation Private Limited
  • Monitoring ATM Machine.
  • Dispatching call and taking regular feedback from concerned CIT.
  • Logging SLM calls with NCR, Wincor, Diebold, Lipi, HCL & its follow-up for updates.
  • Escalating to higher levels of escalation till the incident closure.
  • Co-ordination with NSMC (NCR Network team) for Connectivity related queries.
  • Preparing daily report with proper comment.
  • Escalation through mails.
  • Call log for TIS issue through mail & sending to concern person & its follow-up for updates.
  • Informing & Co-ordination with Branch, Channel Manager & AGM for rectifying problems & follow-up for updates
  • Preparing FLM pending list and escalating.
  • Partially contributing for the preparation of Monthly report, Atm availability report and Performance report.
  • Coordinating with consumables team for stationery issue.
  • Providing training to junior team member & capable of handling process in absence of Team Member
  • Handling floor operation team in absence of tls.
Mar 2006 - Mar 2008

Store Incharge

Fab-5 Merchandise co. (A Division of Pan India Paryatan Ltd.)Essel world & Water Kingdom
  • Maintaining stock level and reporting same to management.
  • Receiving requisition from various departments for their requirements; maintain proper records of the same and forward it to purchase department
  • Preparing monthly stock statements
  • Issuing stock to sales dept.
  • Updating complete accounting of store.

Education

Education
Jun 2013

B com

Global Open University
  Bachelor in Commerce
May 2003

HSC

VPM JUNIOR COLLAGE (NIOS BOARD)
Commerce
Mar 2001

SSC

GURU NANAK ENG HIGH SCHOOL

EXECUTIVE SUMMARY

  • Currently with NCR Corporation – India MS Ops – Incident Management – Mumbai

OBJECTIVES

A Challenging career in a professionally managed and growth oriented company where my experience, certification and knowledge can be applied.

To establish a successful career and to work with a concern which provides me with the opportunity to learn and contribute my skills, knowledge and ability towards development and achievement of organizational and personal goals.

I believe in Teamwork and giving my 100% in whatever I do with commitment. Challenging position in a growth oriented organization that utilizes my skill and abilities and offer ample learning opportunities.

HOBBIES

    PLAYING CRICKET
    LISTENING MUSIC
    WATCHING NEWS CHANNELS

Languages Known

English, Hindi, Marathi

Personal Traits

Willing to learn and contribute to the growth of organization.

Declaration

   

I hereby declare that the above mentioned details are true to the best of my knowledge and belief.

 

Date       :                                                                                                                                             Vishwanath. B. Shetty

Place      : Mumbai