Acting Team Leader
State street syntel service private limited
- Preparing daily workloads for staff & co-ordinating the daily allocation of work.
- Motivating the team to achieve high standards and Handling new client enquiries and acting as the face of the business.
- Dealing with and resolving problems and issues which arise. Working with the sales and marketing team to drive sales forward.
- Mentoring and training up junior and new staff. Monitoring & reporting on standards & performance targets. Arranging & chairing weekly team meetings, focusing on targets & achievements. Implementing new initiatives.
- Involved in the recruitment of new staff. Praise team members and creates a positive working environment. Ensuring all administrative and IT records are entered and updated correctly.
- Providing prompt and accurate information on individual performance.