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As a seasoned Business Analyst with expertise in identifying business issues, gathering requirements, facilitating workshops & coordinating with project teams, my specialization lies in analysis of existing frameworks and improvement of business processes.

My endeavor is to enable organizations solve complex problems and help increase end user adoption of enterprise systems. 

Core Competencies

  • Business Process Improvement
  • Business Analysis
  • Change Management
  • Cost-benefit Analysis
  • Forecasting and Planning
  • Project Management
  • Stakeholder Management
  • User Acceptance Testing


IMBA - International Business

Griffith University, Australia
Feb 2006Dec 2007

Dean's award for academic achievement scoring Higher Distinction in Sem 4 for IMBA

Bachelor of Management Studies - Intl. Finance & Marketing

University of Mumbai, India
Jun 2000Jul 2003

G.N Khalsa College award for academic achievement graduating with a distinction as Bachelor of Management Studies



Requirements management tool


Requirements management tool 

Agile Estimation & Review Techniques

Experience working in cross-functional teams in Agile software delivery methodology


Functional experience supporting end users on SAP AP/GL/AR and extracting data for reporting purposes

MS Office

Advanced competency including proficiency in Excel ,PowerPoint, Word & Visio for mapping business processes and creating flowcharts

SharePoint 2010

Experience in administration of SharePoint team sites, content management and integration with enterprise applications..

LMS (Moodle)

Experience in gathering requirements from Stakeholders, Content Administration, User Access Management & Tech Support

SQL Server 2008

Intermediate querying skills in MS SQL to extract, manipulate and present data in performance dashboards, reporting and communication. 


PRINCE2® Practitioner

Mar 2016Mar 2021

PRINCE2 Practitioner certification - GR634021410VD

Work History

Business Analyst

Deloitte Touche Tohmatsu
Jan 2018Current

SWIFT AU Project - 

  • Currently assigned on the SWIFT AU - S4/HANA project as a remediation BA
  • Apps assigned - Salesforce & Ariba
  • Perform requirement elicitation with various stakeholders to analyze impact of change on downstream apps
  • Collaborate with Integrations BA on requirements consultancy and manage interfaces as part of remediation
  • Analyze & document impact of change - remediate data in downstream apps 
  • Assist QA with decomposing requirements into test scenarios & scripts 

Business Analyst

Deloitte Touche Tohmatsu
April 2017December 2017

ITS Enterprise Voice Project - 

  • Assigned as a BA/QA on the Enterprise Voice - Skype for Business project
  • Successfully completed deployment of SfB across Deloitte AU offices
  • Primary focus was to analyze requirements, prepare & execute test cycles using JIRA for SfB features & Polycom meeting room devices
  • Assisted in disaster recovery & resiliency testing of Enghouse - an application designed to replace our existing call routing solution
  • Managed cutover at AU sites particularly in the areas of end user training & change management

Business Systems Analyst

The University of Adelaide College
Jun 2016March 2017

Business Case

To define and create a service management framework for Business Systems at UoA College, particularly in the areas of timetabling, process automation, eLearning (LMS) & Student Management Systems.

Roles & Responsibilities

  • Liaise at a strategic level with the University of Adelaide on planning intakes for students into pathway programs.
  • Document AS-IS and TO-BE processes for timetabling 8 intakes in an academic year of over 700 students; prepare and execute the road map for every intake.
  • Prepare an incident and service management framework for applications used at UoA College, particularly timetabling application (CELCAT), LMS (Moodle) & Student Management Systems.
  • Adopt a process of continuous improvement, challenge the status quo and look at areas to gain efficiency in implementation, economies of scale and time sensitivity
  • Define a risk management framework and implement it; establish quality criteria for deliverables
  • Improve systems with a focus on automation primarily in timetabling, reduction of paper forms & management of LMS
  • Create a change management framework for greater end user adoption
  • Create tangible reports out of raw data for management reporting, enabling efficient and cost effective decision making

Key Achievements

  • Automation of timetabling application to process intakes with efficiency and optimize delivery, thereby saving 72 hours & 0.8 FTE resource allocation
  • Automation of LMS student enrollments by creating a middleware application to produce input data for meeting increasing demand of critical timelines.
  • Re-branding LMS (ongoing) to meet The University of Adelaide guidelines particularly themes, managing breadcrumbs, creation of content & liaise with LMS developers to enhance capabilities.
  • Automation of result uploads in Student Management System to process transcripts within deadlines
  •  98% error resolution rate in service incidents through efficient coordination & a resolve to get things done.

IT Consultant

MGM Wireless Pty. Ltd
Aug 2015Jun 2016

Business Case 

To automate paper based roll marking for schools in AU & NZ and integrate with attendance management systems.

Roles & Responsibilities 

  • Liaise with the schools and State Education Department IT/project sponsors from inception to sign off.
  • Document AS-IS and TO-BE processes for roll marking attendance for students in an academic year.
  • Setup environment for deploying applications on school admin server. Configure, test and troubleshoot applications
  • Execute UAT
  • Provide high level technical support and ongoing customer service to ensure business continuity and support business as usual activities.

Key Achievements 

  • Improved roll marking process by moving from manual paper based time-tabling to cloud based roll marking with MGM's flagship cloud based roll marking product
  • Improved student attendance to 85% as expected by State Education departments
  • Reduction of human error by automating sync process of roll marking system with Student Information Systems

Business Case 

To improve parent communication and attendance analytics at schools across AU & NZ

Roles & Responsibilities 

  • Liaise with State Education Department IT and school business managers 
  • Document AS-IS & TO-BE processes for attendance management and parent communication
  • Setup environment for deploying application on school admin servers, configure client machines for installation
  • Install, configure and test application on school admin server and client computers to ensure accuracy with data and meet project implementation requirements.
  • Execute UAT

Key Achievements 

  • Improved school communication for absences and broadcast messaging, ensuring 100% reach for all parents 
  • Improved student attendance goals for schools with upto 85% school attendance over a period of 6 months
  • Improve parent-school engagement through easy to use web based and mobile based applications
  • Meet State Education Department goals for end user technology adoption

Business Systems Analyst

Deloitte Touche Tohmatsu Ltd.
Aug 2010Dec 2014

Roles & Responsibilities

  • Create performance metrics framework for a growing team of 380 resources
  • Identify business risks though middleware applications designed to churn Big Data into dashboards displaying organizational & productivity metrics.
  • Ensure Business Continuity Planning through effective coordination between Business Stakeholders & Finance teams
  • Vendor Management for supplementing back-fills and niche skill sets required to execute critical projects
  • Manage learning resources and content for Business Solutions Group on Deloitte Learning portal powered by Saba.
  • Develop requirements specifications for system functionality and document approach, impacts and low/high fidelity prototypes

Key Achievements

  • Identified business risks in existing hiring processes and developed a cutting-edge Human Resources solution using OOTB SharePoint 2010 to reduce onboarding lead time to 31 days per resource.
  • Developed frameworks for continuing education and meeting technical training challenges of Business Solutions Group within allocated budgets, thereby cutting overheads by 33% in 7 months.
  • Developed dashboards for metrics used to determine inefficiencies in Budgeted vs. Actual project costs and presented detailed analyses for Management Reporting, thereby improving utilization to 92%
  • Tracked, analyzed and interpreted trends in Employee & Vendor Utilization data, manipulated data using pivot tables, pivot charts and macros.


Available upon Request