Virginia Gonzalez

  • Bronx, New York

TELEMARKETER, APPOINTMENT SETTER, SALES, CUSTOMER SERVICE

Summary

Talented telemarketer and customer service representative with over 10 years experience in the online and telemarketing sales industry

Work History

Work History
Feb 2015 - Sep 2015

Call Center  Representative, Credit Card Processing

MCA

Answering over 300 in coming calls on a predictive dial per day, setting appointments for the out door representatives.

Jul 2014 - Dec 2014

Telemarketer, Sales

One Source Financing

Calling merchants to provide them with working capital, sending applications to in house underwriters, emailing applications to merchants upon request, handling in bound calls and making 300 out bound calls per day.

Sep 2004 - Sep 2008

Telemarketer, Customer Service, Sales

Southern Star Mortgage

Handling in bound calls and making 300 out bound calls per day to generate new business, Calling customers to manage their appointments.

Mar 1996 - Mar 2006

Telemarketer, Customer Service, Sales

A R Cellular

Calling various customers, Handling phone lines, Product handling, appointment setting

May 1993 - Sep 1997

Phone Operator

TRM Communications

Answering multiple inbound calls, managing appointments

Education

Education
Sep 1980 - Jun 1984

Franklin K. Lane

High  School Diploma

Skills

Skills

Sales

Meeting sales quotas as outlined by departmental heads

Communication

Excellent listening and problem solving skills - handling telemarketing calls

Certifications

Certifications
May 1988 - Nov 1988

Diploma

Paralegal Institute New York, New York

Paralegal

Jan 1986 - Jul 1986

Diploma

New York Hotel Management /Travel

Travel Agent

INTEREST

Communication and Telemarketing

Fluent in English and Spanish

Sales

Customer service