Systems Integration Support Analyst
Systems Integration Support Analyst SPAWAR-SSC ATLANTIC New Orleans(United States-Louisiana) Ú Demonstrated performance objectives with prompt and courteous responses to customer inquires via phone, voicemail, E-mail, and web. Ú Incorporated training to maintain and improve expertise in all areas with particular emphasis on assigned subject matter areas. Ú Analyzed and tracked individual reports to ensure quality and accuracy while demonstrating Peer-to-Peer recognition when applicable. Ú Mentored others by providing information to other Support Center Analysts as necessary to support learning and problem resolution. Ú Advocated HDI best practices for Support Center Analysts, which included peer-to-peer training reviewing the concepts of Total Contact Ownership.