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Work experience


Music Programmer & Event Management

Various commercial venues & events


  • Providing audio identities for venues/events ranging from film premieres, club nights and outdoor events.
  • Managing, recruiting and coordinating DJ’s for venues/events.
  • Sourcing new music and advising on audio themes.
  • Implementation of music policy to enhance customer experience and return custom.
  • Creating internet solutions and online marketing strategies
  • Providing technical support and advice.
Apr 2010Present

Senior Account Manager

Sony Music Entertainment


·Deputising for the Head of Account Management as required, coordinating workloads within the team and ensuring group project deadlines are met.

·Primary operations lead on iTunes for Europe and Global lead for Nokia.

·Provide direct support on best practice and systems support to 23 territories.

·Gathering needs of territories and represent them to the wider Digital Operations group.

·Driving Account Management projects across own territories and supporting team members with their territories.

·Assess new partners and be the key internal and external contact.

·Provide partner and territory analysis to the business as required.

·Provide process and systems training to regional counterparts as required.

·Accountable for creation of Standard Operating Procedures documentation for Europe.

·Accountable and responsible for Sales Account Coordinator

·Acting as a mentor to other team members


·Successfully managed a team of 6 during absence of Head of Account Management.

·Found innovative and scalable solutions for sales and ops teams across Europe.

·Rollout of new processes and training to support new formats such as iTunes LP.

·Working with regional teams to launch of several Nokia Mp3 stores across European, Latin and Asian regions.

·Inducting and mentoring new team members to encourage development and increase performance.

Sep 2004Mar 2010

European Digital Content Manager

Sony Music Entertainment


  • Providing day-to-day operational support across all Europe for iTunes, Nokia, Amazon and local service providers
  • Managing supply chains in line with stakeholder and provider needs to ensure timely delivery of frontline and catalogue releases.
  • Project manager with 3 direct reports responsible for international artists catalogue management across all Europe with global scope.
  • Providing metrics/reports on accounts and project to stakeholders and senior management
  • Strategy/execution of time sensitive deliveries such as X factor, San Remo & Pop Idol
  • Implementing training on systems, processes and new product formats for stakeholders
  • Creating standard operating procedures for high revenue accounts, projects and processes.
  • Manipulating data from complex spreadsheets for stakeholder use.


  • Recognised for sales of over 50 millions units on iTunes in first 2 years.
  • Delivering 10,000 high revenue products from all genres to all digital providers globally.
  • Successfully rolling out process and training European, US, Asian & Latin regions
  • Being part of a rapidly expanding team generating over €50 million in 2004 through to €500 million revenue in 2008.
  • Providing enhancements to systems and processes to increases efficiency and maximize revenue
  • Mentored new and junior team members to encourage development and increase performance.
Apr 2003Apr 2004

Customer Complaints Manager

SITEL Corporation


  • Providing customer service support to public on Phillips Audio/Visual product range.
  • Assisting 10 frontline team members for enhancement of customer service skills
  • Troubleshooting problematic customer queries in accordance with policy
  • Escalating repetitive product problems to ensure product knowledge database is updated and customers informed with immediate effect


  • Promoted from front and backline support to Complaints Manager.
  • Constantly resolving customer’s queries beyond expectation with diplomacy and tenacity.
Mar 2002Jun 2003

Awards Processor & Events Coordinator

Cannes Lions International Advertising Festival


  • Processing 2000 digital award entries for 49 & 50th International Advertising Festival in Cannes attended by 15000 international delegates.
  • Responsible for 17 CEO’s from high profile ad agencies and providing assistance through judging process.
  • Also included international customer service, invoicing and researching entry authenticity.
  • Generating winner’s reports for international press conference.


  • Successful management of all logistics for all milestones and events involved.
  • Staged international press conference for 200 journalists.
Aug 2001Mar 2002

Record Label Manager

Kismet Records


  • Day-to-day management of independent electronic music record label
  • Construction and maintenance of company website and online shop.
  • Liaising with distributors, exporters, press agencies and design companies
  • Devising marketing campaigns and creating promotional material
  • Arranging licensing for various commercial CD compilations.
  • Managing budgets and royalty payments for all artists


  • Released first remix album for labels primary artists.
  • Developed/launched website and e-commerce shop as alternate revenue stream.
Jun 2000Mar 2001

Label & Website Co-ordinator

Platipus Records


  • Providing assistance to Label Manager and fulfilling orders
  • Completing publishing and copyright forms for MCPS registration.
  • Construction and day-to-day maintenance of company website and online shop.
  • Creating online marketing campaigns.


  • Created new revenue stream through online sales and marketing campaigns.
  • Developed and increased database of customers due to enhanced web presence.

Marketing & Sales Co-ordinator

Merchandising Matters

Events Manager

Kingston University Guild of Students


Sep 1994Jun 1996

HND Business & Finance

Kingston University


A commercially savvy digital account manager with over 10 years experience in the media and entertainment industry. Extensive experience of developing and implementing digital strategies, developing new areas of business, managing ad hoc projects, executing marketing campaigns and managing supply chains. Enjoys working as part of team and individually, managing relationships, providing solutions and driving processes with ability to communicate successfully at all levels with focus on high standards of customer service and profitability.

Systems and Software:

·Microsoft Certified Solutions Developer ( – Visual Studio & SQL Server 2005

·Microsoft Outlook/Entourage, Windows, Word, Excel, FrontPage & PowerPoint

·HTML, Javascript, SQL and C#.

·Adobe Illustrator & Photoshop

·Music Software - Ableton, Traktor, Logic Audio, Cubase

·Siebel Content Management systems and bespoke systems


Apr 2004Aug 2004

Microsoft Certified Solutions Developer