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Work experience

Jul 2010Present

Client Service Manager

Micros eCommerce

Former TIG Global

Client Service Manager

  • Managed several international clients with a total budget of over £750K per year in this digital agency specialised in hospitality and e-commerce.
  • Prepared marketing plans, weekly and monthly performance reports. Created email and social media campaigns and managed website launches and many other large projects.
  • Worked with clients and the marketing analysts’ team to launch PPC and retargeting campaigns.
  • Briefed developers and graphic designers.

Account Coordinator    

  • Produced KPI Omniture and Google Analytic reports as well as SERP and SEO ranking.
  • Used EZ Publish CMS, Adobe Contribute, Dreamweaver and WordPress to update websites.
  • Helped creating databases for email campaigns.
  • Created banners and brochures using Photoshop and Illustrator.
  • Responsible for the QA of any developers work for functionality, brand guidelines and spelling.

More about Micros eCommerce

Apr 2013Present

Account Manager

iCrossing UK

Managing and expandingclient portfolios in different industries with varied SEM strategies and channels.

  • Negotiated and rewrite contract and agreements of work and agency fees
  • Prepared and scheduled invoices with Microsoft Dynamic CRM
  • Created and presented client marketing plans and strategy
  • Managed client expectations against deliverables and reports
  • Attend several client meetings, pitches and industry relevant workshops
  • Briefed internal teams to archive client’s KPIs and objectives

Learn more about iCrossing

Sep 2009Jul 2010

Office Assistant

Galvin's Restaurants

  • Screening phone calls and emails
  • Archiving bills and invoices
  • Assisting the reservations team
Mar 2008Apr 2009

Head Receptionist

Gordon Ramsay
  • Opening operations at  Plane Food restaurant in Heathrow terminal 5
  • Welcoming new customers, regulars and VIPs
  • Managing reservations and capacity of the restaurant
  • Stock control
  • Staff rota management
  • Cash handling/reporting
  • Assisting with staff recruitment and training
Jun 2007Sep 2007

Customer Relationship Manager

Sara Lee
  • Logistics management  of a +50 clients portfolio
  • Processing incoming checks
  • Maintaining an up-to-date contact list database
Dec 2005Feb 2007

Public Relations

Derby Hotels

  • Promoting the hotels within agents worldwide
  • Welcoming VIPs
  • Assisting VIPs with any type of service needed
  • Creating a database of contacts 
  • Merging and updating VIPs profile history
Apr 2005Dec 2005

Auditor

Hilton Hotels

  • Use of Fidelio 
  • Cash handling and auditing procedures
  • Liaising with accounts department
  • Managing hotel occupancy and forecasts
Jul 2003Mar 2005

Room Service Supervisor

Marriott Hotels

  • Opening operations at Marriott Kensington Hotel
  • Use of Micros and Opera
  • In charge of stock and maintenance
  • Briefing, training and scheduling staff
  • Working with conference and banqueting team in events
Apr 2001Apr 2003

Cast Member

Disneyland Resort Paris

  • Welcoming, serving and entertaining worldwide guests
  • Cash handling
  • Opening of Studios Park
  • Groups management
  • Implementing safety measures

Education

Skills

Able to cope under presure
Organization and time management
Multitasker
Communication and people skills

Languages

Spanish - Mother tonge

French - Fluent

USP

I am a trilingual account executive with strong organisingskills, service orientated and able to cope under pressure. I am proficient in the standard office desktop software, CRM applications and design programs. My skill sets covers client relations, account management and project management for a digital agency. My experience includes websites development, SEO, PPC, display, social media and email marketing. 

Learn More

Interest

I love travelling and meetingother travelers, I enjoy reading and I have recently taken on a spinning. Pinterest is my latest addiction in the social media arena.

Certifications

2008Present

Foundation course on Enterprise And Entrepreneurship: Attitudes and Skills Developments

University of West London
2009Present

Dreamweaver Intermediate Certificate

University of West London
2011Present

Illustrator starter course

Hammersmith an Fulham council