Violeta Hernandez Suarez

Violeta Hernandez Suarez

Work experience

Work experience
Jul 2010 - Present

Client Service Manager

Micros eCommerce

Former TIG Global

Client Service Manager

  • Managed several international clients with a total budget of over £750K per year in this digital agency specialised in hospitality and e-commerce.
  • Prepared marketing plans, weekly and monthly performance reports. Created email and social media campaigns and managed website launches and many other large projects.
  • Worked with clients and the marketing analysts’ team to launch PPC and retargeting campaigns.
  • Briefed developers and graphic designers.

Account Coordinator    

  • Produced KPI Omniture and Google Analytic reports as well as SERP and SEO ranking.
  • Used EZ Publish CMS, Adobe Contribute, Dreamweaver and WordPress to update websites.
  • Helped creating databases for email campaigns.
  • Created banners and brochures using Photoshop and Illustrator.
  • Responsible for the QA of any developers work for functionality, brand guidelines and spelling.

More about Micros eCommerce

Apr 2013 - Present

Account Manager

iCrossing UK

Managing and expandingclient portfolios in different industries with varied SEM strategies and channels.

  • Negotiated and rewrite contract and agreements of work and agency fees
  • Prepared and scheduled invoices with Microsoft Dynamic CRM
  • Created and presented client marketing plans and strategy
  • Managed client expectations against deliverables and reports
  • Attend several client meetings, pitches and industry relevant workshops
  • Briefed internal teams to archive client’s KPIs and objectives

Learn more about iCrossing

Sep 2009 - Jul 2010

Office Assistant

Galvin's Restaurants

  • Screening phone calls and emails
  • Archiving bills and invoices
  • Assisting the reservations team
Mar 2008 - Apr 2009

Head Receptionist

Gordon Ramsay
  • Opening operations at  Plane Food restaurant in Heathrow terminal 5
  • Welcoming new customers, regulars and VIPs
  • Managing reservations and capacity of the restaurant
  • Stock control
  • Staff rota management
  • Cash handling/reporting
  • Assisting with staff recruitment and training
Jun 2007 - Sep 2007

Customer Relationship Manager

Sara Lee
  • Logistics management  of a +50 clients portfolio
  • Processing incoming checks
  • Maintaining an up-to-date contact list database
Dec 2005 - Feb 2007

Public Relations

Derby Hotels

  • Promoting the hotels within agents worldwide
  • Welcoming VIPs
  • Assisting VIPs with any type of service needed
  • Creating a database of contacts 
  • Merging and updating VIPs profile history
Apr 2005 - Dec 2005


Hilton Hotels

  • Use of Fidelio 
  • Cash handling and auditing procedures
  • Liaising with accounts department
  • Managing hotel occupancy and forecasts
Jul 2003 - Mar 2005

Room Service Supervisor

Marriott Hotels

  • Opening operations at Marriott Kensington Hotel
  • Use of Micros and Opera
  • In charge of stock and maintenance
  • Briefing, training and scheduling staff
  • Working with conference and banqueting team in events
Apr 2001 - Apr 2003

Cast Member

Disneyland Resort Paris

  • Welcoming, serving and entertaining worldwide guests
  • Cash handling
  • Opening of Studios Park
  • Groups management
  • Implementing safety measures





Able to cope under presure

Organization and time management


Communication and people skills


Spanish - Mother tonge

French - Fluent


I am a trilingual account executive with strong organisingskills, service orientated and able to cope under pressure. I am proficient in the standard office desktop software, CRM applications and design programs. My skill sets covers client relations, account management and project management for a digital agency. My experience includes websites development, SEO, PPC, display, social media and email marketing. 

Learn More


I love travelling and meetingother travelers, I enjoy reading and I have recently taken on a spinning. Pinterest is my latest addiction in the social media arena.


2008 - Present

Foundation course on Enterprise And Entrepreneurship: Attitudes and Skills Developments

University of West London
2009 - Present

Dreamweaver Intermediate Certificate

University of West London
2011 - Present

Illustrator starter course

Hammersmith an Fulham council