• P.O. Box 35635 - 00100 Nairobi 

Viola Kiplagat

Cell:- +254710806070/+254720925071

Career Summary

  • To grow professionally to become a globally recognized professional through continuous personal and professional growth and development.
  • To develop myself into a competent professional in the hospitality industry; keeping track of on-going professional developments and applying them to help well my organizations attain their objectives.
  • To apply the knowledge I have acquired to bring about a profound change both socially and professionally

Career Objective

To be a competent and resourceful team player throughout my professional life in the hospitality industry. Making a difference in whatever role I am serving at any given time of my career life.

Core Values

  • Integrity
  • Honesty
  • Discipline
  • Diligence
  • Team Player

Education Background


Certificate in Food & Beverage Production Service & Sales - KNEC (Credit)

Jan 2009 - Nov 2010
 St. Brendan Technical Training Institute - Eldoret
  • Trade Practice, Food & Beverages Production
  • Trade Practice, Food & Beverages Service & Sales

Computer Training

2008 - 2008
St. Mary's College - Iten

Computer Packages - Distinction

Kenya Certificate of Secondary Education - KCSE

Jan 2003 - Nov 2006
St. Francis Kimuron Secondary School

Professional Experience

Work experience

Waitress - Service

2012 - 2014
Kerio View Hotel - Iten


  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from both resident clients and walk in customers for food or beverages.
  • Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required.
  • Present menus to customers and answer questions about menu items, making recommendations upon request.
  • Clear tables or counters after customers are done.
  • Constantly be on standby for customers in case they need any assistance.
  • Set up food stations or set up dining areas 
  • Inform customers of daily specials.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Provide guests with information about local areas, including giving directions.
  • etc


2010 - 2010
Merica Hotel - Nakuru
  • Food and beverage service
  • Food production
  • Controls
  • Stores
  • Housekeeping 
  • Laundry

special skills

  • Team Player
  • Good communication & Interpersonal Skills
  • Ability to work with minimal supervision
  • Hardworking
  • Ambitious
  • Highly motivated
  • Self driven
  • Diligent



Reuben Chebii

Finance Manager 

Bixa (Sovereign Group)

Email:- [email protected]

Cell:- 0717657686

Sheila Tanui

Co-operative Bank

Industrial Area Branch


[email protected]

Cell:- 0711360348

Bio data

DOB:- 20/08/1988

Marital Status:- Single