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Skills

Windows OS
Blackberry
MS Outlook

Summary

5+ years of experience as a System Administrator with ability to analyze & troubleshoot the systems. 2+Management experience of handling the resource onsite & on call. To achieve the SLA as per the norms & take necessary actions as required.

Objective

Seeking an effective role in Information Technology to achieve career goals and contribute towards organizational success.

Interest

Playing Cricket

Listening Music

Work experience

Apr 2012Present

Site Incharge

Wipro Infotech

ØManaging 18 Engineers on site.

ØMonitoring call reports, SLA of the Engineers.

ØHandling Escalations of the Eng.

ØSending Monthly Engineers performance report to Managers.

Oct 2007Apr 2012

Engineer Desktop Management

Wipro Infotech

ØProviding on-site support to 2000+ clients with minimum downtime on hardware, applications and networking related problems.

ØTaking Daily backup for RBI server

ØInstalling operating system Windows XP, Vista & Windows 7 and troubleshooting.

ØRemote access using VNC , Remote Desktop & Microsoft NetMeeting.

ØConfiguring & Managing Mail Accounts using Lotus Notes 6.5 & 8.0

ØConfiguring & Managing Outlook 2007

ØConfiguring mail & Troubleshooting Blackberry devices.

ØInstalling HP DeskJet, LaserJet and troubleshooting.

ØApply Microsoft & Non-Microsoft patches for security.

ØBOD & EOD activity for RBI servers.

ØTroubleshooting RBI & CCIL applications(CBLO,CROMS,PDO-NDS).

ØTracking & updating of Hardware & Software Inventory.

Education

Apr 2004Apr 2007

B.com

Mumbai University
Jun 2004Jun 2005

Diploma in Computer Hardware & Basic Electronics

Jetking Institute

Certifications

Oct 2009Present

Microsoft Certified Professional

Microsoft
Nov 2011Present

Microsoft Technolgy Specialist

Microsoft