Seeking an effective role in Information Technology to achieve career goals and contribute towards organizational success.
5+ years of experience as a System Administrator with ability to analyze & troubleshoot the systems. 2+Management experience of handling the resource onsite & on call. To achieve the SLA as per the norms & take necessary actions as required.
ØManaging 18 Engineers on site.
ØMonitoring call reports, SLA of the Engineers.
ØHandling Escalations of the Eng.
ØSending Monthly Engineers performance report to Managers.
ØProviding on-site support to 2000+ clients with minimum downtime on hardware, applications and networking related problems.
ØTaking Daily backup for RBI server
ØInstalling operating system Windows XP, Vista & Windows 7 and troubleshooting.
ØRemote access using VNC , Remote Desktop & Microsoft NetMeeting.
ØConfiguring & Managing Mail Accounts using Lotus Notes 6.5 & 8.0
ØConfiguring & Managing Outlook 2007
ØConfiguring mail & Troubleshooting Blackberry devices.
ØInstalling HP DeskJet, LaserJet and troubleshooting.
ØApply Microsoft & Non-Microsoft patches for security.
ØBOD & EOD activity for RBI servers.
ØTroubleshooting RBI & CCIL applications(CBLO,CROMS,PDO-NDS).
ØTracking & updating of Hardware & Software Inventory.