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  • 9+ years of software testing experience working with high profile companies including Telstra, AGL, Ausnet Services, Jemena

  • Conducted in-depth analysis of business requirements to identify the scope of testing on large projects in complex integrated environments

  • Specialist in testing of CC&B applications with in the Telco and Utilities domain(Siebel, SAP, Kenan)

  • Strong experience of Data Warehousing & Business Intelligence testing including Data Analysis, Database, Design, Data Mapping, Data Conversion & Load, Reporting(SAP BO DS, SAP BW/Portal)
  • Proficient in Project Planning, Estimation, Resource allocation, Onshore/Offshore coordination and Project management
  • End to end testing experience of Customer Service, Order Provisioning, Workforce Management, Billing and Invoicing modules
  • Expertise in Functional testing, Integration testing, SIT, UAT and Regression testing
  • Developed QA documentation including Test Strategy, Test Plans and Traceability Matrices

  • Solid experience of designing Test Scenarios, Test Cases, Defect Management using HP ALM, Quality Center
  • Excellent team player with good programming, analytical, interpersonal, communication and leadership skills

Work experience

Jun 2015Present

CRM and Billing Test Analyst

Ausnet Services

Senior Test Analyst, Ausnet Services, Melbourne

Oct 2012 – Feb 2014 and June 2015 - Current

Project Summary: Ausnet Services has implemented the AMI Program to ensure that cross industry activities associated with making the AMI functionality available and enabling the AMI services. This includes implementation of end to end solution to support the Asset Management, Service Order Management, Meter Data Management and Billing.

Test Environment: SAP CRM, Kinetic Billing, Siebel MDM, Policy Net and  HP ALM(11.50 Sprinter extn)

Key Responsibilities

  • Managed testing of CRM, Billing modules and various interfaces across different applications

  • Defined, documented and reviewed software test plans in accordance with documented processes for CRM and Billing systems
  • Track and report progress of test planning, execution and document, coordinate the detailed execution for System Testing, SIT and UAT

  • Reviewed requirements, specifications, user documentation, help files, and other project documentation to assure quality of the products and tests to be developed

  • Performed task assignment, identify and resolve blocking issues, defect management and test status reporting

  • Functional testing and Integration testing of Meter Management System(Policy net) with upstream systems (MDMS: e-Meter and CIS – SAP ISU)

  • Worked extensively with Line of Business resources to cover total functionality for System Integration testing, including end to end and regression testing.

Feb 2014Jun 2015

Business Intelligence Test Analyst


Project Summary: As part of the transition to State Grid China (SGID), Jemena has changed its reporting year to align with the SGID fiscal year. The objectives for this project is to enable reporting to be performed in a SGID year-end while retaining historical information in SAP

Test Environment: SAP ERP, SAP BW, SAP BI Portal, HP Quality Centre, Web methods

Key Responsibilities

  • Analyse the business requirements to identify the scope of testing based on the fiscal year change
  • Test Planning, preparation and execution of configuration of the Fiscal year in Jemena SAP, SAP BW/BI and BPC applications

  • Validate the impacts of Fiscal Year Change on SAP FICO, SAP BW/BI reports and other impacted modules which involves finance postings on current and historic data

  • Verify the functionality of 38 Business Intelligence reports built using SAP Business Warehouse (BW), SAP WEB Portal

  • Verify the functionality of 11 new Business Intelligence reports developed based on Calendar year

  • Perform the System Integration testing with other applications connected to Jemena SAP

  • Perform connectivity and functional testing of 30 interfaces that are connected to the Jemena SAP

  • Design and execute the test cases in HP ALM(11.52, Sprinter extension)

  • Identify the defects and follow up with the development team till resolution

  • Identify risks & issues impacting testing and communicate with the management for resolution

  • Coordinate and assist the business users during UAT and obtain sign-off

Feb 2012Sep 2012

Billing Test Analyst

Multinet Gas, Jemena

Project Summary: The MG COMS project is replacing Multinet’s existing Customer, Outage and Market Systems with a solution that will ensure Multinet can meet their regulatory obligations in a safe, reliable, prudent and efficient manner. 

The project covers the functional scope of meter asset management, connection point management, meter reading management, revenue management and fault management.

Test Environment: SAP ISU Billing and FICA/FICO, COGNOS (BI reporting), HP Quality Centre, Web methods, JAVA, Agile Methodology (Continuous Integration), Outage and Network Management System

Key Responsibilities

  • Project test planning, oversee interdependencies and inter-relationships between systems and processes for testing SAP ISU Billing module

  • Perform functional acceptance testing of  Billing module in integration with Meter data and Finance modules in SAP ISU

  • Perform the end to end testing of Service Orders, Meter data, Network Billing and reconciliation of the contract accounts.

  • Validate Network Billing/Invoicing Specific Rules, Remittance to LNSP and Dispute management

  • Validation of SAP ISU billing rates, rate categories, pricing and invoicing

  • Identify, evaluate and advise corrective actions against risks that impact testing of SAP Billing/Invoicing

  • Identify the dependencies of test environments, test data and liaise with the appropriate team for resolution

  • Allocate, track and ensure appropriate response to defects and change requests

Dec 2010Feb 2012

Test Coordinator


Project Summary: AGL has initiated Data Intelligence Program enhance its IT capability in order to support the Merchant Functions. This involves AGL implementing a Data Warehouse project for the Meter Data management that will integrate with its existing IT landscape and provide the capability to deal with high volume of data effectively and efficiently.

Test Environment: SAP BO DS, SAP BO BI reporting, SAP HANA, HP Quality Centre and Agile Methodology (SCRUM)

Key Responsibilities

  • Coordination of complete testing life cycle including developing test strategy and test plan

  • Worked with Business Analysts to define testing requirements to satisfy the business objectives

  • Performed the testing of the extraction, transformation and load process (ETL) for the Data Warehouse using Business Objects Data Services(BO DS)

  • Functional testing of Business Objects BI reports to validate the Web Intelligence reports(WEBI)

  • Involved in writing SQL queries and Database Checkpoints to verify data quality, transformation logic and data load in SAP HANA database

  • Used transforms such as Query, Case, Table Comparison, Key Generation, Merge, Date Generation, Pivot transforms and lookup to ensure the data quality

  • DMValidate and verify Business Intelligence (BI) Reports on the front end to verify NEM12, NEM13 data, merchant reports to perform forecasting, calendar data

  • Work closely with SME's and data owners to identify the testing approach for data validation/verification and collect business rules for data mapping

  • Interacted with operational staff, project resources, vendors and senior stakeholders involved in testing

  • Management of internal TCS test team and external AGL stakeholders while performing different phases of test activities

  • Involved in Scrum planning, product back log and sprint backlog and daily scrum meetings

Apr 2010Dec 2010

CC&B Test Analyst


Project Summary: Telstra has implemented the Customer Care & Billing project to better manage their business by implementing new software which is efficient and effective in improving Telco performance and customer service. This is a call centre web application tool used to place an order for various products at different Service points with various options.

Test Environment: Siebel CRM, Kenan Billing System, HP Quality Centre 9.0, BMC Remedy (Trouble Tickets/Network Faults)

Key Responsibilities

  • Analysed the Business, Functional Requirements and streamlined the development and testing activities.

  • Testing of Telstra Web based console and other OSS/BSS systems which manage Sales and Servicing of different Telstra products as well as Customer Service Assurance

  • Test planning, preparation and execution of Sales Order Capture, Order Provisioning, Order Fulfilment, and Product Billing using Siebel CRM and Kenan billing system

  • End to end testing of Online Sales, Servicing, Order Capture, Order Management and Customer Service Assurance of the telco products (BSS and OSS systems) :

  • Verification and Billing of Service Catalogues to validate the list of products with Telstra which include the plans available with Fixed Line, Mobile, ADSL, Foxtel and Cable


>> Core Skills:

    • Applications: SAP (CRM, Billing, ISU), Siebel CRM, Policy net, SAP BW, BI Portal, e-Meter(MDMS)

    • Programming: Java, JUnit, ANT, SQL, Visual Basic

    • Automation Tools: HP Quality Centre 10.0, Selenium IDE & Selenium WebDriver

    • Databases: SAP HANA, MS SQL Server 2005, MS Access 2003/2007

>> Strong Usage/Exposure:

    • Applications: Kenan Billing System, TIBCO & EAI Integration, Web Services



ISTQB Foundation Certification

Australian and New Zealand Testing Board
Jun 2003Apr 2005

Masters in Information Technology

University of Ballarat – Australia

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