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Vineet Verma

Associate Manager at Sutherland Healthcare Solutions


Dynamic Manager with demonstrated capabilities in US healthcare accounts receivable service delivery and training. Committed to the philosophy “Learn, unlearn and learn” with proven ability to develop strategy for effective results. My current objective is to obtain the position of _________ with _______ where I can leverage my 8+ years of service delivery and team management abilities along with training experience to achieve the anticipated internal and client goals.

Work experience

Jul 2013Present

Associate Manager - Training

Sutherland Healthcare Solutions
Currently working as a Domain Trainer in since. The responsibility In Training is as follows: 4 Responsible for all the trainings in the Physician RCMS 4 Training for the new hires and for experienced people on the floor 4 Ensure that the efficiency and accuracy are being met by the new joiners once they are on the floor 4 Responsible for the smooth functioning of the mentorship plan and toll gates of the new joiners once the classroom training is complete 4 Need to ensure a flawless transition of the trainees from the training department to operations 4 Plan the yearly training calendar for the AR operations and Billing teams 4 Conduct refresher sessions for both AR Operations and Billing Operations 4 Coordinate with the Operations team and other support teams to get the essential trainings delivered to the people in a timely manner 4 Conduct the promotion assessments for people aspiring for next level 4 Prepare the assessment papers for the new hires and for the refreshers 4 Review the training documents and keep the same up to date 4 Create new training documents as and when required 4 Learn new things to enhance my skill set 4 Have also taken the Manager's round for job applicants during the interview process ü Have a good experience in Operations as well and have worked for several Clients for different states. The responsibility In Operations was as follows: 4 Responsible for achieving the Client's preset targets in terms of Revenue and Quality work 4 Interact with the other departments to get the issues resolved 4 Taking supervisor calls to get the issues resolved 4 Was responsible for maintaining the Team's efficiency and accuracy 4 Providing trainings and giving feedback to Team members 4 Was responsible for the decrease in attrition of the Team members 4 Prepare the NSA(Night shift allowance) report and share the same with HR to get it processed 4 To prepare the team incentive report every month and share the same with the management 4 Have done the half yearly and annual appraisals of the team members 4 Prepare the monthly presentation and present the same to the Management
Feb 2008Jun 2014

Associate Manager

Currently working in Sutherland Healthcare Solutions since
Got promoted to an Associate Manager in in SHS




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